Confiscated winnings, Refused refund
Upon signing up to raging bull I had read the terms and conditions which clearly stated that members are welcome to join at the ages of 18-21 years of age depending on their legal jurisdiction (see below for screenshot)
Being an 18 year old I signed up and played a variety of slots for about 2 weeks before deciding to withdraw a hefty chunk of my winnings, after a few days I went to check the status of my withdrawal only to find my account was closed and I was unable to login.
After contacting the live chat I was told that all members must be 21 years of age and after sending the assistant a screenshot of the Terms and conditions that state I am allowed to play I was repeatedly told “ Sam I am really sorry but you must to be 21 or older to play in the casino” Followed by the assistant leaving the chat (see image below.
Ultimately, i would like to receive the winnings I’m entitled too, although at the very least a refund for my deposits
Regards
Being an 18 year old I signed up and played a variety of slots for about 2 weeks before deciding to withdraw a hefty chunk of my winnings, after a few days I went to check the status of my withdrawal only to find my account was closed and I was unable to login.
After contacting the live chat I was told that all members must be 21 years of age and after sending the assistant a screenshot of the Terms and conditions that state I am allowed to play I was repeatedly told “ Sam I am really sorry but you must to be 21 or older to play in the casino” Followed by the assistant leaving the chat (see image below.
Ultimately, i would like to receive the winnings I’m entitled too, although at the very least a refund for my deposits
Regards
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.