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Casino Complaints

Can't withdraw winnings and casino doesn't respond at all

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By morgan g.
3 years ago
Message on forum

I began the withdrawal process on May 8, 2023... I completed my identity verification the same day and it was accepted by casino and said complete... I then moved on to the next and last step which is to make a $10 crypto deposit to verify my crypto wallet... at this point I get an error message that deposits are blocked due to "negative db" and I have no idea what that means! I have sent 3 emails to support asking how to fix this issue so I can complete my withdrawal and absolutely no response from casino at all! I tried calling the phone number listed on contact page but an access code is required but offers no instructions how to get an access code and I've had no response to those emails either. I tried to use the live chat link listed there as well but the link does not work and I've tried it on 2 mobile devices and my laptop. My balance still shows as being "withdrawable" but I can't actually even submit the request and I've tried all the contact methods listed on the website.

Disputed Casino Raging Bull Casino
Reason Declined payment

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details, and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Hi Morgan--

Your account has been banned as a result of an account you had with Planet 7 in 2021 (also a banned account)...

In the Planet 7 account, you made three deposits using three different credit cards. Two of those cards came back 'do not honor' and the third came back as being a stolen card.

This was clearly a case of fraud and as such, we had every right to ban the Planet 7 account and ultimately the Raging Bull account.

I have sent all evidence to AskGamblers as proof that what I've stated is accurate.

Tawni
User name loyalty-level-2
I am pleased to hear that raging bull is now paying attention to my complaint... I wish it didn't require an email from me referring to the lack of operating license to get any type of response. But that aside i appreciate finally getting some attention and would like to know what is needed to receive my winnings.
User name

Dear all,

This complaint has been reopened as per Raging Bull Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Raging Bull Casino Complaint Stats

Resolved 588 / 639
Avg. Amount $2,569
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Screenshot

Raging Bull Casino Complaints

See all complaints for this casino
23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Status solved Resolved
$2,294
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999
Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Status solved Resolved
$3,772
Cant find a way to withdraw the winning money
Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on
Status solved Resolved
$2,500
Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'

Horrible app

Status rejected Rejected
$850
Keeps delaying payment
I requested a withdrawal of $500 on 04/19. The bonus amount was $120 which left a w/d of $380. On 05/02 (day 11) I chatted with Connor, who escalated it to the finance team. On 05/04 (day 13) it was approved. On 05/05, it stated my expected payout date was 05/13. On 05/14 (day 20), payment was delayed and new expected payout date was 05/18. On 05/18 (day 22) still no payment. New expected payment date was 05/21. On 5/19, specialist said that he escalated the payment again and to check back in 24-72 hours. On 5/21 I chatted with another specialist, who told me to check back Monday. During this time frame, they have requested new proof of address twice, which was just done right before I requested the withdrawal. They also tried telling me it has to be a wire transfer and they needed all my bank info etc. I had already submitted all info they were requesting a few months ago with no changes. Once I informed them that these things were already completed and that I have the ticket numbers and chat transcripts, then they tell me the finance department has made an exception and approved it for a bitcoin withdrawal instead. Then they just tell me to check back. To recap, I requested withdrawal on 04/19, it was approved on 05/04 and I still haven’t received any payment.
Status solved Resolved
$500
Delayed payment after a month
I have been waiting over a month with not even an approval. It keeps getting pushed back. I have sent the verification paperwork needed twice and am still receiving the same message from them. I have already spoke to my bank and they confirmed they will accept the wire transfer so that excuse wont work. I have two withdrawals pending. If they wont pay me those I think they should refund the money I've already spent! They can take my money within seconds but months to pay out?! This is ridiculous.
Status solved Resolved
$2,060
Talking too long to get my winnings
Their withdrawal procedure is after a request is made, which takes 7-10 business days to approve and 7-10 business days to payout after approval.
Every time I request a withdrawal, I have to come to their chat on the 11th business day for them to escalate the withdrawal to approval, which takes about another 2 days.
Then again, I would have to come to their chat on the 11th business day for them to escalate the withdrawal that was approved to be paid, which takes another 2 days.
They say the max withdrawal per request is $2500, but they only pay half at a time, so you would have to wait another 10 business days for the process to start again.

I won around $8800 on end of February and as of today 5/5/26 I only got paid $2500. I got paid twice and each time they only paid me half of the requested amount and the rest they made a new request which will take longer time to get paid. They are always out of their time frame. Which is ridicules.
Status solved Resolved
$6,300
Approved Withdrawals Reversed Delayed And Not Paid Since March
I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.
Chart Pointer
94h left
$12,500
Delayed payment at Raging Bull
Withdrawal request was originally made on 4/2. Bonus playthrough should have been cleared or mostly cleared based on bet amount and time. Documents were verified over the course of the next couple weeks and was told repeatedly that my approval was imminent and has been escalated. On 5/1, I was told that all was looking good and to please reach out again by 5/4 as approval would be "any moment now" which did not happen. On 5/4, I reached out and was told to wait another 24-72 hours. I responded that I already have per my original follow up 5/1 and was told basically just that they understand but this is how it is. I am escalating to you as I have run into an impasse. I have several screenshots to support continued conversations. Please help.
Status solved Resolved
$1,896
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