Casino Complaints

Approved Withdrawals Reversed Delayed And Not Paid Since March


5 months ago
I have been attempting to resolve withdrawal issues with Raging Bull Casino since March 2.

At this time, I have approximately 12500 in pending and unpaid withdrawals on my account, many of which have been sitting since March and April without being processed.

A withdrawal of 2500 was approved and split into two payments of 1250. One portion of this withdrawal is no longer visible or has been removed from my account.

In addition, a previous withdrawal was reduced significantly due to applied deductions. However, the remaining payments have not been processed consistently and have been delayed multiple times.

Several withdrawals have been delayed repeatedly, in some cases four or more times, without clear explanation or updated timelines.

I also have multiple other withdrawals that remain delayed with no clear processing schedule.

I have made repeated attempts to contact support through chat, email, and other channels and have been ignored or provided with no meaningful response.

My concerns are:

1. Approved withdrawals are being split, reduced, or removed without clear explanation
2. Payments are repeatedly delayed and not processed as expected
3. Ongoing lack of communication and ignored support requests

I am requesting:

- Clarification and reinstatement of the missing portion of the 2500 withdrawal
- A clear explanation of how deductions are being applied and how remaining balances are processed
- Processing of all pending withdrawals totaling approximately 12500

I am seeking resolution for the full amount owed and immediate attention to this matter.
Disputed Casino Raging Bull Casino
Amount $12500

Discussion

User name loyalty-level-1
I am submitting this complaint regarding the ongoing unresolved refund dispute with Raging Bull Casino

This matter originally began in March 2026 and has continued for more than seven months without a satisfactory resolution

My previous complaint was handled through AskGamblers and despite repeated attempts to obtain the outstanding refunds the matter remains unresolved

Following the recent changes to the AskGamblers website my original Raging Bull complaint is no longer appearing in my account which is why I am submitting this request again

This is not a new dispute and I request that the complaint team review the previous complaint history and documentation already submitted

Raging Bull previously provided a financial breakdown showing 2552 dollars in refunds and fees associated with my account

Despite repeated requests I have not received confirmation of the final outstanding refund amount or a definite date for payment

The casino has had months to review this matter and provide a resolution

I have repeatedly attempted to resolve this directly and have received no meaningful progress or clear payment timeline

I am requesting that Raging Bull provide a complete accounting of the refunds owed and confirm the amount that remains unpaid

I am also requesting that any outstanding refund be issued through Bitcoin and that a specific payment date be provided

I ask the AskGamblers Complaint Team to locate my previous Raging Bull complaint and review the documentation and communications already submitted

I do not believe it is reasonable for this dispute to continue indefinitely without a clear response or resolution

I expect Raging Bull to address the outstanding refund issue promptly and provide a substantive written response

I am requesting that this complaint remain active until the matter has been properly reviewed and resolved
User name loyalty-level-1
Tawni , a week ago today you had stated you would get back to me that day I’m waiting , this is very unprofessional. I also hope you realize I do have the emails and the set amounts I was promised I will escalate this , I’m trying not to !
User name loyalty-level-1
Hello AskGamblers Complaint Team,

Thank you again for reopening my complaint and giving this matter another opportunity for resolution.

Since the complaint was reopened, I have not seen any updates or communication from the casino. This matter has been ongoing since March, and despite previous promises of payment, it remains unresolved in October.

Could you please provide an update on whether Slots of Vegas has been contacted since the reopening and whether a response deadline has been established?

I have already provided supporting documentation, including the payment spreadsheet previously submitted by the casino. I am still requesting payment of the outstanding balance through Bitcoin so this matter can finally be resolved.

Thank you for your continued assistance.
User name loyalty-level-1
I don’t understand the avoidance now !! My next move is to keep reporting to ask gambler and to take this and my proof of the promised contract to the attorney generals office .

Raging Bull Casino Complaint Stats

Resolved 595 / 648
Avg. Amount $2,644
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 564 out of 610 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Delayed withdrawl payout
I am seeking AskGamblers’ assistance to obtain two unpaid withdrawals from Raging Bull Slots totaling $2,256: an approved withdrawal of $1,250 and a pending withdrawal of $1,006. The casino has confirmed in writing that both are valid and will be paid, yet I have not received either payment or a payment date.

On October 8, 2026, at 11:02 p.m., I received an email from Raging Bull stating: ā€œYour withdrawal of $1250 has been approved and is on its way.ā€ The email indicated I would receive the funds shortly. As of October 22, 2026, I have not received this payment.

The second withdrawal of $1,006 was requested on October 9, 2026, and remains pending.

When seeking an update, I received conflicting information from customer service. One message confirmed my withdrawal was split into two payments and that I would receive both. However, during a chat on October 22, I was told I would not receive any funds.

Later that day, supervisor Isaac Pickman emailed me to correct that information. He confirmed that:

* No funds were mixed, and my withdrawals are valid.
* According to his review, the casino split my original $2,500 request on October 9, approved $1,250, deducted a $244 bonus from the remaining $1,250, and submitted a new withdrawal request for $1,006.
* I will receive both payouts.
* The information denying payment during the earlier chat was incorrect.

Although the supervisor confirmed my eligibility for both payments, he stated the casino has no estimated payment date and will continue to push for prioritization of the withdrawals.

The October 8 approval email and the supervisor’s October 22 confirmation show the casino recognizes these withdrawals as payable. However, I have not received the funds or a clear explanation for the delay. Prioritization assurances do not provide a meaningful payment schedule.

I respectfully request that Raging Bull Slots:

1. Release the approved $1,250 payment promptly and explain why it remains unpaid despite the October 8 notice.
2. Complete processing of the $1,006 withdrawal, as the supervisor confirmed it was valid and payable.
3. Provide a specific payment date for each withdrawal.
4. Provide transaction references or payment confirmations once the funds are sent.
5. Identify any outstanding requirements preventing payment and specify any action required from me.

I tried to attach the October 8 approval email and the October 22 supervisor’s clarification; however, I keep getting an upload error. I can provide them later if needed. (Both confirm approval, the casino’s acknowledgment of both payments as valid, and the correction of the earlier denial.)

I have tried to resolve this directly with customer service. Although the earlier denial has been corrected, the payment issue remains unresolved. I request AskGamblers’ assistance in securing the full $2,256 and a clear, reliable payment schedule.
Status solved Resolved
$2,256
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Status solved Resolved
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


ā€œI don't see the exactly reason why we can't do wire transfers at the moment my apologies.ā€


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500