Complaint #1021 Raging Bull Casino

Approved withdrawal of 375 USD never sent

By Poncho5150

3 years ago

I started playing back in March made a deposit for 50 and it shows in my transactions. Also made me a vip member. Long story short I end up winning $500 around may so I go to withdrawal and boom. Its denied, so I contact the customer support and they tell me I have to verify even though my info is already verified.

So I do it again and try still denied. After reaching out through various ways sending multiple documents I finally get approved to withdraw 475 on June 22 2023.

It’s now July 3rd so I contacted them once more to see why I haven’t received my money. First they tell me it’s a discrepancy with my deposit. After reaching out multiple times the story change to I need to verify my identity which is weird due to the fact I’ve had a 25 dollar withdrawal already but still I send more info anyway.

All my documents was approved my identity is still approved. They ask me to verify a card that’s not even connected to my account because they took it off. I told the rep that my account and withdrawal is approved he stated that it’s only a internal message which is crap because if that’s the case the denials must be internal too. So I asked to speak with a supervisor and I was denied that right as well.

So I sent in more documents right now after requested to by customer service since they said that’s the hold up. It has been a nightma So far at raging Bull casino but I’ll keep you Guys updated daily and my class is a depositor yet look how depositors are treated. I have more emails to shows once I access my email showing how I’ve been getting the run around treatment

Disputed Casino Raging Bull Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Raging Bull Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Raging Bull Casino

• Representative

2 years ago

Hi Poncho--

I've reviewed your account and I see that the deposit you made relating to this withdrawal was ultimately not paid by your bank. Because we never received the funds from your bank, we would not be paying any withdrawals.

You can see in your own evidence that the casino asked you to provide your bank statement if you could prove that your bank did indeed pay the funds. As we've never received this, it's fair to assume that you do not have proof that the deposit was paid. Unfortunately, without proof from your side, there is no withdrawal to be paid.

I've sent the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni

AskGamblers

• Support Team

2 years ago

Dear Raging Bull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raging Bull Casino Complaint Stats

Resolved 588 / 639

Avg. Amount $2,569

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'