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4000 USD withdrawal issue


3 years ago
I requested two separate bitcoin $2000.00 withdrawals on April 19 and April 20, 2023. Both my requests were cancelled by the casino on 2 separate occasions, with no explanation. I was then offered to do wire transfers instead, which I did. Customer support stated that it could take roughly 2 weeks for the entire process. After waiting for an appropriate amount of time with no deposit into my bank account, I contacted customer support once again and was told they would escalate the situation due to the fact that the processing was taking over 10 days. This occurred twice and both times I was told it would be escalated. The second time they offered escalation I was told that they needed the wire transfer bank information to be resubmitted through the chat in order to escalate my issue, which for safety reasons I refused. I informed them that they already had this information on file since my withdrawal was "supposedly" being reviewed for approval, and that the last customer support agent didn't ask for this information so that tells me it was never escalated in the first place. I have reached out to customer support on numerous occasions over the last 2 months and even requested a supervisor, which they refused. On the last chat with them about a week or so ago, they told me that I could request half the funds that day via Bitcoin. I supplied them with a Bitcoin address after which they informed me it would take another 24-72 hours to be processed and I would be contacted with the status! I have yet to be contacted or receive any funds and it has been 2 months!!! I have followed all casino rules and completed the verification process and am rightfully owed the funds I acquired. I had faith when depositing to this casino that they would honor their commitment to payout in a timely manner. I am requesting a full investigation into the matter immediately since this process has already taken 2 months with nothing but constant excuses and stalling tactics.
Disputed Casino Raging Bull Casino
Amount $135

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
After 2 months, Raging Bull has finally answered another complaint I put in with a different site and have concluded that my winnings were based on a free chip from 1 year ago with a max withdrawal of $100. They paid out that plus an a $35 deposit I paid and closed the case. This experience has deterred me completely from future online gambling but its good to know that there are organizations that are on the side of the gambler. Thank you for your help.
User name loyalty-level-2
What was the note?
User name loyalty-level-2
The casino has blocked my account completely now. I will await your response

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
49h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500