4000 USD withdrawal issue

I requested two separate bitcoin $2000.00 withdrawals on April 19 and April 20, 2023. Both my requests were cancelled by the casino on 2 separate occasions, with no explanation. I was then offered to do wire transfers instead, which I did. Customer support stated that it could take roughly 2 weeks for the entire process. After waiting for an appropriate amount of time with no deposit into my bank account, I contacted customer support once again and was told they would escalate the situation due to the fact that the processing was taking over 10 days. This occurred twice and both times I was told it would be escalated. The second time they offered escalation I was told that they needed the wire transfer bank information to be resubmitted through the chat in order to escalate my issue, which for safety reasons I refused. I informed them that they already had this information on file since my withdrawal was "supposedly" being reviewed for approval, and that the last customer support agent didn't ask for this information so that tells me it was never escalated in the first place. I have reached out to customer support on numerous occasions over the last 2 months and even requested a supervisor, which they refused. On the last chat with them about a week or so ago, they told me that I could request half the funds that day via Bitcoin. I supplied them with a Bitcoin address after which they informed me it would take another 24-72 hours to be processed and I would be contacted with the status! I have yet to be contacted or receive any funds and it has been 2 months!!! I have followed all casino rules and completed the verification process and am rightfully owed the funds I acquired. I had faith when depositing to this casino that they would honor their commitment to payout in a timely manner. I am requesting a full investigation into the matter immediately since this process has already taken 2 months with nothing but constant excuses and stalling tactics.