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Rabona Casino - Withdrawal not processing

RESOLVED

Complaint Info

Disputed casino

Rabona Casino

Amount

€ 1500

Posted on February 4, 2022

I requested a withdrawal on the 26th. Customer support is always saying that it will be released today, or to wait a little longer. In their policy they say it can take up to 3 days. Now 8 have passed and nothing happens. There is no straight answer from them and when they advise a date it is a lie. At first they said 1-3 days. Then they said they have some technical issues. After that 3-5 days. after they said to wait a little longer or that it will be released today.

Please help

Posted on February 7, 2022

Dear Customer,

Thank you for reaching out to us.

We are sorry to hear that you have faced issues with withdrawing funds at our online casino.

Unfortunately, we encountered a technical issue that caused a delay in our usual procedure. We completely understand your frustration and would like to assure you that we will do everything in our power to avoid such a situation from happening in the future.

As we can see, your withdrawal request was processed by our Financial Department on 03.02.2022 and you were informed about it accordingly.

We would like to once again apologize for the delay.

In case of any further questions, please, feel free to contact us back.

Best regards,
Rabona.com

AskGamblers
Posted on February 7, 2022

Dear @bustabuss,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Posted on October 12, 2022

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.