Complaint #168 Rabona Casino

Withdrawal not processed after 15 days

By diablowx

4 months ago

Hi,

I submitted a withdrawal of 280 euros 15 days ago, and it has not been processed yet. The casino did not respect its own terms and conditions, which state that withdrawals are processed within 3 days.

I have contacted them many time and they keep saying to wait, their support chat keeps sending Ai answers and their complaint team via email does not answer.

You will find proof below.

Disputed Casino Rabona Casino

Reason Delayed payment

Amount €280

Discussion

AskGamblers

• Support Team

3 months ago

Dear diablowx,

Following the submitter’s failure to provide adequate verification documents, the AskGamblers Complaint Team reached the conclusion that, unfortunately, such activity is in violation of the AGCCS Guidelines, section Updates and, therefore, the case is being rejected.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. The AskGamblers Complaint Team maintains zero tolerance towards players who fail to provide the necessary level of cooperation.

diablowx

3 months ago

Hi,
Please @askgamblers help me here I already said a week ago that the credit card it a one time instant card that get destroyed after one use.
I told them this here and they said they are checking this and at the end they asked for the same things.
This case is never going to finish because they take weeks to answer and ask for things that cannot be given

Rabona Casino

• Representative

3 months ago

Dear diablowx ,

We are currently reviewing your account verification, and our team requires a few additional documents to finalize the process. Please provide the following:

-Credit Card Verification: A clear photo of the card ending in 9196. For your security, please cover the middle 8 digits and the CVV code, ensuring the first 6 and last 4 digits remain visible.

-Transaction History (February): A full statement or transaction history for the month of February showing the deposits made to our platform.

-Crypto Wallet Ownership: Proof of ownership for the following wallet address: 0xCaA079896f6a55F22bBCeA1A81b23D69E8Fb8719.

Please upload these documents directly through your account profile. Once these are received, we will move forward with your verification immediately.

Best regards,
Rabona Team

diablowx

3 months ago

It has been a month now, and no update on this,

Rabona Casino Complaint Stats

Resolved 79 / 83

Avg. Amount $1,734

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Rabona Casino Complaints

See all complaints for this casino

Delayed withdrawal processing

I am submitting this complaint regarding significant delays in the processing of my withdrawal requests at Rabona Casino.

I am a verified player and a VIP customer. My winnings were obtained through legitimate real-money slot play without the use of any bonuses or promotional offers. I have not been asked to provide any additional verification documents.

I currently have three withdrawal requests pending (5,000 NOK, 5,000 NOK, and 8,000 NOK). All of these requests have remained in the "Processing" status since they were submitted on 27/07/26, with no visible progress.

Before making these withdrawal requests, my VIP manager assured me that my VIP status would result in expedited withdrawal processing and informed me that the finance department had been instructed to prioritize my account. Despite these assurances, the withdrawals remain unprocessed.

I have contacted customer support several times. The only response I have received is that the finance department is working on my case and that there is nothing further I need to do. No estimated processing time has been provided, and no explanation has been given for the continued delay.

My concern is not simply the waiting time but the complete lack of transparency. As a verified VIP customer who has complied with all applicable requirements, I believe it is reasonable to expect timely processing or, at the very least, a clear explanation for the delay.

I request that AskGamblers contact Rabona Casino and ask them to:

* Process my pending withdrawal requests without further unnecessary delay.

* Provide a clear explanation for the prolonged processing time.

* Confirm that there are no outstanding verification or compliance issues preventing payment.

I am prepared to provide screenshots of my withdrawal requests, account balance, correspondence with customer support, and messages from my VIP manager confirming that my withdrawals would be prioritized.

Thank you

Resolved

kr18,000

Unjustified withdrawal delay and failure to pay

Dear AskGamblers Team,

I am writing to request your assistance and intervention regarding a delayed withdrawal at Rabona Casino. My withdrawal request for 46,000 HUF, initiated on July 23, 2026, is still completely stuck in "Under Review" status today, July 29, 2026.

It has been 6 calendar days (4 business days) since the request was submitted, with zero progress made.

Over the past few days, customer support has repeatedly sent the exact same canned, generic responses ("unexpected delay," "please be patient," "exact processing time is not available"), despite previously confirming that my account data and transaction checks were all found to be in order.

It is unacceptable to indefinitely stall payments under the guise of security checks while support holds no accountability or visibility over financial processes. This severely violates the principles of fair and transparent service.

I have full screenshots, transaction data, and chat logs ready that prove the systematic stalling on the casino's part.

I kindly request AskGamblers' intervention to prompt Rabona to approve and process my legitimate withdrawal immediately.

Thank you for your help!

Rejected

Ft46,000

Holding withdrawal for 18 days on fully verified account

Hello AskGamblers team,

I am filing this formal complaint against Rabona Casino regarding an unjustified delay in processing my funds.

On 2026-06-25 at 18:56:55, I requested a withdrawal of 30,000 CLP. As of today, the transaction status remains "Pending".My player account, under the name of <full name removed>, is fully verified through the KYC process and has been for a long time. I have contacted live support multiple times, and the only standard response I receive is that the delay is due to a "high volume of transactions".

According to the casino's Terms and Conditions, the standard processing time is 1 to 3 business days. The current delay has reached 18 days, which is a direct breach of their own rules.

I sent a formal email to their administration and finance department giving them 24-hour notice, but it was completely ignored. I kindly request AskGamblers' mediation to help me get my funds released.

I have attached all necessary evidence, including withdrawal history, account verification status, and chat transcripts.

Thank you for your assistance.

Resolved

$30,000

Delayed cryptocurrency withdrawal

I am submitting a complaint regarding a delayed cryptocurrency withdrawal from Rabona.

On 28 June 2026, I requested a withdrawal of 500 USDT via cryptocurrency. As of today, the withdrawal remains pending and has not been processed, despite several days having passed.

During this period, I have contacted Rabona’s support team multiple times through both live chat and email. Unfortunately, I have not received a meaningful response or a clear explanation for the delay.

The withdrawal has exceeded the processing timeframe stated in Rabona’s own withdrawal policy, and no valid reason has been provided. This prolonged delay is unacceptable and has caused unnecessary inconvenience.

Withdrawal details:

* Casino: Rabona

* Username: < sent to the casino >

* Amount: 500 USDT

* Payment Method: Cryptocurrency

* Withdrawal Request Date: 28 June 2026

* Current Status: Pending

I respectfully request AskGamblers to mediate this dispute and assist in obtaining a prompt resolution. I ask that Rabona either process my withdrawal immediately or provide a clear and verifiable explanation for the delay.

I am prepared to provide all supporting evidence, including screenshots of the pending withdrawal, email correspondence, live chat conversations, and any additional documentation required.

Thank you for your assistance.

Resolved

$500

Delayed withdrawal for me

Dear AskGamblers Team,
I am submitting a complaint against Rabona Casino regarding a delayed withdrawal. On June 19, 2026, I requested a withdrawal, but it is still pending.
My account is fully verified, and I have no active bonuses on my account, so all wagering requirements are met. I have contacted customer support multiple times via live chat, but I only receive generic answers stating that they understand my problem and will notify the finance department, yet nothing happens.
I have attached screenshots of my verified profile, the pending withdrawal, and the chat conversations. I kindly ask for your assistance in resolving this issue and getting my funds.
Thank you."

Resolved

Ft350,000

Withdrawal pending for more than 60 Days

I have been waiting for my withdrawal since April 27. As of the date of writing this complaint, it has been two months without receiving my money.

During this period, I contacted their live chat support several times, as well as their email support. Each time, I was told that everything was fine and that my withdrawal should arrive soon.

Then, after I had already been waiting for over a month, they suddenly requested verification documents from me, even though no such documents had been requested during the previous month of waiting.

Then, five days ago (June 25), I suddenly received an email informing me that my withdrawal request had been canceled. I was not given any explanation whatsoever for this decision. I submitted all the requested documents 20 days ago. Every time I asked about the status of my verification, I was told that they were still reviewing my documents. The last email with this response was sent to me four days ago, on June 26.

Rabona is refusing to pay out my funds. The total balance in my account is €1,205.

Resolved

€1,205

I have pending withdrawals €2,400, which have been awaiting approval for more than six days

Hello AskGamblers Team,

I would like to submit a complaint regarding Rabona Casino and the excessive delay in processing my withdrawal requests.

I currently have pending withdrawals totaling €2,400, which have been awaiting approval for more than six days. Despite contacting customer support several times, I have only received generic reassurances that my withdrawals are being processed and that I should continue waiting.

To clarify, these withdrawals are not related to any bonus funds or bonus promotions. Furthermore, my account has already been fully verified, and there are no outstanding verification requirements or document requests that could justify the delay.

My concern is based on previous experience with this casino. In the past, I was repeatedly given the same assurances and ultimately had to wait nearly 30 days before any meaningful action was taken. Because of that experience, I do not want to wait weeks again before raising this issue.

I understand that verification and payment processing may require some time, but a delay of more than six days without any clear explanation or progress is unreasonable, especially considering that my account is fully verified and the funds are not connected to any bonus conditions.

I am therefore asking AskGamblers to assist in resolving this matter and encourage the casino to process my withdrawals without further unnecessary delays.

Thank you for your attention and assistance.

Kind regards

Unresolved

€2,400

No Withdrawal

Hello,

I made a withdrawal at Rabona Casino on 27/05/2026, and the payment status has not changed since then. I have only received standard responses from customer support, without any progress or resolution.

According to the stated terms, withdrawals should be processed within 3 business days, and this timeframe has clearly been exceeded.

I would therefore like to ask the AskGamblers team for assistance in resolving this issue.

Kind regards

Resolved

€455

Is delaying KYC verification and withholding my remaining balance

I would like to file a complaint against Rabona regarding an unreasonable and ongoing delay with my account verification and the transfer of my remaining balance.

My account had already been verified before, but I was later asked to complete the KYC verification process again. I complied with this request and submitted the required documents multiple times. Despite this, my case has still not been resolved.

I also contacted their complaints team by email, as instructed. They replied asking again for verification documents, which I provided. After that, I waited for more than two additional weeks, but there was still no actual progress or final decision.

Since February, I have been receiving repeated messages apologising for the inconvenience and asking for more patience, but no clear timeframe has been provided and no meaningful action has been taken. I have fully cooperated throughout the process and submitted everything requested from me.

My complaint is that Rabona is excessively delaying the KYC review and, as a result, withholding access to my remaining balance without giving a proper resolution date.

What I want:

Immediate completion of the KYC review, or

Immediate transfer of my remaining balance.

I provide copies of my communication with support and the complaints team, as well as proof that I submitted the requested documents multiple times.

Resolved

Withdrawal delayed for no reason for unknown amount of time

I have requested a withdrawal of 305 euros on 15.04.2026 and haven't received my money since that day, despite the casino saying that withdrawal takes 3 working days.

Every time I ask about my withdrawal in Live chat, I always get the same answer that I should "wait for a little more" without specifying any timeframe of how long I should wait.

Resolved

€305