Complaint #101 Rabona Casino

Urgent legal action request against Rabona Casino

By talpa98

1 year ago

Dear AskGamblers,

I am writing to you as I urgently need legal assistance regarding a serious issue I’ve encountered with the online casino Rabona. On August 23, 2024, I requested a withdrawal of 1500 euros from my account, but this amount has been unjustly withheld until today.

After contacting Rabona’s customer support several times, I was given blatantly false explanations, claiming the problem was due to system errors and an alleged extra credit of coins to my account. I can confidently confirm that this accusation is completely unfounded, and I am ready to testify to this falsehood if the complaint is taken forward.

The situation worsened two days ago when I received an email stating that my withdrawal would finally be processed. However, today I was informed that this email was sent by mistake, with no plausible explanation. This is an outrageous and intolerable situation that requires immediate intervention.

I formally request your support in initiating legal action against Rabona Casino to recover my funds and seek compensation for the damages suffered. I am available to provide any necessary documentation and testify to the events.

Thank you for your attention, and I look forward to your prompt response.

Kind regards,

Flavio

Talpa98

Disputed Casino Rabona Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rabona Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Rabona Casino

• Representative

1 year ago

Dear All,

Please be informed, that the malfunction happened due to Rabona Cup update with new prizes and points thresholds for receiving them. Some accounts were affected, including Talpa98's, and after a thorough review all deductions were made accordingly.

Ideally it should have happened the way, that the customer's points were recalculated and adjusted to the new Rabona Cup system without receiving any additional cash prizes, because the customer was earning his points and could receive his prizes earlier with the old Rabona Cup system (as it was demonstrated that the customer had no activity for a few months prior to sudden receipt of this bonus). And no prizes were intended to be given to him when his points were transferred and adjusted to the new system. The customer can continue playing and unlock the further prizes naturally by earning Rabona points from the point where he is now, however, unfortunately, the prize for automatic unlock of previous stage won't be available.

Kind regards,
Rabona team

AskGamblers

• Support Team

1 year ago

Dear @talpa98,

Rest assured that the AskGamblers Complaint Team is in contact with the Rabona Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

talpa98

• 1 reviews

1 year ago

Dear Rabona Team,

Thank you for your response. However, I must emphasize that the points I redeemed had been accumulated over the course of 2-3 years, long before any supposed system malfunction occurred. While it's possible that even a single point may have been mistakenly credited, this would not impact the legitimacy of the 700 euros I withdrew, as that bonus was earned through points saved up over a long period. Your records should clearly show this history.

Moreover, it strikes me as highly unusual that I appear to be the only user affected by this alleged issue, which further calls into question the validity of your claim. I would also appreciate being provided with the evidence that you have sent to the intermediary website, as I have been fully transparent with my documentation since the beginning of this dispute, yet the same transparency has not been reciprocated.

I look forward to your prompt response.

Best regards,
Talpa98

Rabona Casino Complaint Stats

Resolved 74 / 77

Avg. Amount $1,770

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Rabona Casino Complaints

See all complaints for this casino

I have pending withdrawals €2,400, which have been awaiting approval for more than six days

Hello AskGamblers Team,

I would like to submit a complaint regarding Rabona Casino and the excessive delay in processing my withdrawal requests.

I currently have pending withdrawals totaling €2,400, which have been awaiting approval for more than six days. Despite contacting customer support several times, I have only received generic reassurances that my withdrawals are being processed and that I should continue waiting.

To clarify, these withdrawals are not related to any bonus funds or bonus promotions. Furthermore, my account has already been fully verified, and there are no outstanding verification requirements or document requests that could justify the delay.

My concern is based on previous experience with this casino. In the past, I was repeatedly given the same assurances and ultimately had to wait nearly 30 days before any meaningful action was taken. Because of that experience, I do not want to wait weeks again before raising this issue.

I understand that verification and payment processing may require some time, but a delay of more than six days without any clear explanation or progress is unreasonable, especially considering that my account is fully verified and the funds are not connected to any bonus conditions.

I am therefore asking AskGamblers to assist in resolving this matter and encourage the casino to process my withdrawals without further unnecessary delays.

Thank you for your attention and assistance.

Kind regards

66h left

€2,400

No Withdrawal

Hello,

I made a withdrawal at Rabona Casino on 27/05/2026, and the payment status has not changed since then. I have only received standard responses from customer support, without any progress or resolution.

According to the stated terms, withdrawals should be processed within 3 business days, and this timeframe has clearly been exceeded.

I would therefore like to ask the AskGamblers team for assistance in resolving this issue.

Kind regards

Resolved

€455

Is delaying KYC verification and withholding my remaining balance

I would like to file a complaint against Rabona regarding an unreasonable and ongoing delay with my account verification and the transfer of my remaining balance.

My account had already been verified before, but I was later asked to complete the KYC verification process again. I complied with this request and submitted the required documents multiple times. Despite this, my case has still not been resolved.

I also contacted their complaints team by email, as instructed. They replied asking again for verification documents, which I provided. After that, I waited for more than two additional weeks, but there was still no actual progress or final decision.

Since February, I have been receiving repeated messages apologising for the inconvenience and asking for more patience, but no clear timeframe has been provided and no meaningful action has been taken. I have fully cooperated throughout the process and submitted everything requested from me.

My complaint is that Rabona is excessively delaying the KYC review and, as a result, withholding access to my remaining balance without giving a proper resolution date.

What I want:

Immediate completion of the KYC review, or

Immediate transfer of my remaining balance.

I provide copies of my communication with support and the complaints team, as well as proof that I submitted the requested documents multiple times.

Resolved

Withdrawal delayed for no reason for unknown amount of time

I have requested a withdrawal of 305 euros on 15.04.2026 and haven't received my money since that day, despite the casino saying that withdrawal takes 3 working days.

Every time I ask about my withdrawal in Live chat, I always get the same answer that I should "wait for a little more" without specifying any timeframe of how long I should wait.

Resolved

€305

Account closed and funds not paid out

My Rabona account was closed by administrative decision without clear explanation.

At the time of closure, I had approximately 950,000 HUF remaining in my account. I was informed that the account cannot be reopened, but I was not given a clear reason for the closure.

I have already contacted support multiple times. They confirmed the account closure but did not provide detailed justification. Recently, they informed me that my withdrawal request has been forwarded and the investigation is ongoing.

I am requesting the full payout of my remaining balance.

I am willing to provide any documents required for verification (KYC), and I am fully cooperative.

Please assist me in resolving this issue, as a significant amount of my funds is being withheld without proper explanation.

Resolved

Ft950,000

Withdrawal not processed after 15 days

Hi,

I submitted a withdrawal of 280 euros 15 days ago, and it has not been processed yet. The casino did not respect its own terms and conditions, which state that withdrawals are processed within 3 days.

I have contacted them many time and they keep saying to wait, their support chat keeps sending Ai answers and their complaint team via email does not answer.

You will find proof below.

Rejected

€280

Unreasonable withdrawal limits for large winnings

I would like to file a complaint regarding Rabona Casino and their withdrawal limits.

I won approximately 30,000,000 HUF on their platform. My account is currently limited to a monthly withdrawal limit of 2,800,000 HUF.

At this rate it would take more than 10 months to withdraw my legitimate winnings, which I believe is an unreasonable and unfair delay for access to player funds.

I contacted Rabona support and requested either a temporary withdrawal limit increase or a payout schedule due to the size of the win, but they refused and stated that the limits are determined automatically by the system.

I am not disputing the winnings themselves, only requesting a reasonable timeframe to withdraw my funds.

I kindly ask the regulator to review this case and help ensure a fair withdrawal process.

Resolved

Ft13,500,000

19 Days and still waiting

I have now waited 19 days for my crypto withdrawal.

This site is very unserious, chat can't help me, they just say they are sorry

Why are you not sending my withdrawal?

I actually think they don't have money to pay me =/

2427€ is why they OWE me.

Please pay me asap this is not ok I did not make deposit to your site for you to borrow my money.

Resolved

€2,427

Over 40 days KYC verification delay

Dear AskGamblers Team,

I am writing to formally submit a complaint against Rabona Casino regarding an unreasonably long and unacceptable Know Your Customer (KYC) verification process.

Balance Held: Approximately 2,000,000 HUF (Hungarian Forints) - 5000euro

Date the issue started: December 9, 2025

Date documents were submitted: December 10, 2025

On December 9, 2025, my account was blocked for a mandatory KYC review. The following day, December 10, I submitted all requested identification documents (ID card, proof of address/utility bill).

It has now been over 40 days since I provided the documentation, and the verification process is still pending. My account remains locked, and I cannot access my funds.

I have not received any feedback from Rabona's support team suggesting the documents were insufficient or incorrect. I have contacted their support via email ([email protected]) and Live Chat multiple times without receiving an effective resolution or clear explanation for the extensive delay.

This excessive delay (over 40 days) is far beyond standard industry timeframes (which are usually 1-5 business days).

Desired Outcome:

I kindly request AskGamblers to mediate and help facilitate the urgent completion of my KYC verification process and the immediate unlocking of my account so I can access my legitimate winnings.

Thank you for your assistance.

Sincerely,

Resolved

€5,000

Lack of response to the withdrawal process and procrastination

The delays and all my correspondence are met with automated responses. It's been almost a month and 20 days now and I still can't withdraw my money. They keep telling me they're responding and the withdrawal will be processed, but I wait in vain. I've run out of patience and need a solution.
I receive a response, and they always tell me there's a problem or issue with the payment provider.

Resolved

$500