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Rabona Casino - Unpaid bet

RESOLVED

Complaint Info

Disputed casino

Rabona Casino

Amount

€ 120

Posted on November 22, 2024

Hello my problem is that Rabona counted a losing bet even though I gave them all the proof that it was a winner. Their only answer is that it is an internal decision. It's been 2 weeks now and they refuse to pay me the 120 euros that I should have earned.

On the other hand I wanted to send you the proof but when I sent it it said this: Upload error. Only the following characters are supported: lower case & upper case letters, numbers, '_' and '-'.

AskGamblers
Posted on November 25, 2024

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on November 25, 2024

Dear skyzxnn ,

Kindly be informed that the bet is lost because Amine Hemia had 1 shot and you had bet on Player shots at least (Amine Hemia): Over 1.5.

Please be informed that only shots on target and shots off target are count for shots market.

Blocked shots do not count , therefor the bet is settled correctly as lost and there is no issue as he have only 1 counted shot.

Best Regards
Rabona Team

Posted on November 25, 2024

It doesn't say anywhere in the terms that blocked shots don't count.

Posted on November 25, 2024

I screen all your rules on football and none of them mention that blocked shots don't count so don't try to change your rules and pay the bet

Posted on November 26, 2024

Dear skyzxnn ,

Please note that across all betting providers, shots that didn't reach the goal line (either on target or off target) does not count as a an actual shot since it was blocked.

Therefor your bet was lost as the shot was blocked .

Best Regards
Rabona Team

AskGamblers
Posted on November 26, 2024

Dear Rabona Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on November 26, 2024

In the conversation with the advisor on your site she told me that this rule was written in the terms and conditions but it is totally false so you have to pay the bet if you are honest.

Posted on November 27, 2024

Dear AskGamblers

Thank you for your patience.

Kindly be informed that more information and evidence was send to your email.

Best Regards
Rabona Team

Posted on November 27, 2024

So you don't write the rules in the terms and conditions then your only explanation is that others do the same so you do too. The difference is that on other sites it is written in their terms and conditions. If you don't pay the bet please close my account because I don't want to play on a site that scams its players anymore.

Posted on November 28, 2024

Dear skyzxnn ,

Kindly be informed that the bet was resettled as winning one and your winnings of 120 euro are on your gaming account.

We are sorry for the inconvenience caused. In the official statistics of the game , the game was reseted and the player " Amine Hemia " indeed have 2 shots.

Best Regards
Rabona Team