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Rabona Casino - Uncredited Deposit, money has disappeared

RESOLVED

Complaint Info

Disputed casino

Rabona Casino

Amount

€ 50

Posted on October 12, 2022

Hello, I appeal to you because my money has disappeared on the Rabona casino. I made a deposit by bank transfer which was withdrawn from my bank account, it was never credited to the Rabona casino account. I made a request to their support and they told me that the deposit had failed. However, I have proof that the payment system has confirmed the transfer because I took a screenshot at this precise moment, and the trace of the transfer withdrawn also appears on my bank statement. They don't want to know anything and refuse to give me my money back, I saw that another person had the same problem on Trustpilot. Can you help me get my money back? Thanks

AskGamblers
Posted on October 17, 2022

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on October 18, 2022

Hello, I was finally credited with my 50€ this morning. Thanks for your help.

AskGamblers
Posted on October 18, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.