Complaint #21 Rabona Casino

Not approving withdrawal requests

By feti

4 years ago

I have 3 withdrawal requests of 1000 euro for each, so total of 3000 euro to ETH, since I deposited ETH, in ask gamblers it shows that it needs up to 24 hours for e-wallet.

The customer support not helping, I asked if they want any documents for verification since on their website there is no place where I can submit verification documents, they said I need to wait 5 working days then they will send me if there is a need for verification then I need to wait another 5 days, so 10 days in total for withdrawing 3000 euro to ETH.

Disputed Casino Rabona Casino

Reason Delayed payment

Amount €3000

Discussion

AskGamblers

• Support Team

4 years ago

Dear @feti,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rabona Casino

• Representative

4 years ago

Dear Player,

We appreciate you making us aware of your concerns.

We kindly want to emphasize that according to the Terms and Conditions of our website, all requests to withdraw funds are worked through by the financial department within 3 business days after the request is made.

Nevertheless, we are completely aware that withdrawals are the number one priority for all our clients, therefore we always strive to process these as fast as we can. Thereby, we would like to confirm that one withdrawal has been processed by our financial department on November, 20 and this was compliant with the Terms and Conditions. Hereupon the remaining withdrawals were canceled by you and used in the game.

Should you have any questions, please, do not hesitate to contact us!

Sincerely,
Rabona.com

Rabona Casino Complaint Stats

Resolved 74 / 78

Avg. Amount $1,782

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Rabona Casino Complaints

See all complaints for this casino

Withdrawal pending for more than 60 Days

I have been waiting for my withdrawal since April 27. As of the date of writing this complaint, it has been two months without receiving my money.

During this period, I contacted their live chat support several times, as well as their email support. Each time, I was told that everything was fine and that my withdrawal should arrive soon.

Then, after I had already been waiting for over a month, they suddenly requested verification documents from me, even though no such documents had been requested during the previous month of waiting.

Then, five days ago (June 25), I suddenly received an email informing me that my withdrawal request had been canceled. I was not given any explanation whatsoever for this decision. I submitted all the requested documents 20 days ago. Every time I asked about the status of my verification, I was told that they were still reviewing my documents. The last email with this response was sent to me four days ago, on June 26.

Rabona is refusing to pay out my funds. The total balance in my account is €1,205.

79h left

€1,205

I have pending withdrawals €2,400, which have been awaiting approval for more than six days

Hello AskGamblers Team,

I would like to submit a complaint regarding Rabona Casino and the excessive delay in processing my withdrawal requests.

I currently have pending withdrawals totaling €2,400, which have been awaiting approval for more than six days. Despite contacting customer support several times, I have only received generic reassurances that my withdrawals are being processed and that I should continue waiting.

To clarify, these withdrawals are not related to any bonus funds or bonus promotions. Furthermore, my account has already been fully verified, and there are no outstanding verification requirements or document requests that could justify the delay.

My concern is based on previous experience with this casino. In the past, I was repeatedly given the same assurances and ultimately had to wait nearly 30 days before any meaningful action was taken. Because of that experience, I do not want to wait weeks again before raising this issue.

I understand that verification and payment processing may require some time, but a delay of more than six days without any clear explanation or progress is unreasonable, especially considering that my account is fully verified and the funds are not connected to any bonus conditions.

I am therefore asking AskGamblers to assist in resolving this matter and encourage the casino to process my withdrawals without further unnecessary delays.

Thank you for your attention and assistance.

Kind regards

Unresolved

€2,400

No Withdrawal

Hello,

I made a withdrawal at Rabona Casino on 27/05/2026, and the payment status has not changed since then. I have only received standard responses from customer support, without any progress or resolution.

According to the stated terms, withdrawals should be processed within 3 business days, and this timeframe has clearly been exceeded.

I would therefore like to ask the AskGamblers team for assistance in resolving this issue.

Kind regards

Resolved

€455

Is delaying KYC verification and withholding my remaining balance

I would like to file a complaint against Rabona regarding an unreasonable and ongoing delay with my account verification and the transfer of my remaining balance.

My account had already been verified before, but I was later asked to complete the KYC verification process again. I complied with this request and submitted the required documents multiple times. Despite this, my case has still not been resolved.

I also contacted their complaints team by email, as instructed. They replied asking again for verification documents, which I provided. After that, I waited for more than two additional weeks, but there was still no actual progress or final decision.

Since February, I have been receiving repeated messages apologising for the inconvenience and asking for more patience, but no clear timeframe has been provided and no meaningful action has been taken. I have fully cooperated throughout the process and submitted everything requested from me.

My complaint is that Rabona is excessively delaying the KYC review and, as a result, withholding access to my remaining balance without giving a proper resolution date.

What I want:

Immediate completion of the KYC review, or

Immediate transfer of my remaining balance.

I provide copies of my communication with support and the complaints team, as well as proof that I submitted the requested documents multiple times.

Resolved

Withdrawal delayed for no reason for unknown amount of time

I have requested a withdrawal of 305 euros on 15.04.2026 and haven't received my money since that day, despite the casino saying that withdrawal takes 3 working days.

Every time I ask about my withdrawal in Live chat, I always get the same answer that I should "wait for a little more" without specifying any timeframe of how long I should wait.

Resolved

€305

Account closed and funds not paid out

My Rabona account was closed by administrative decision without clear explanation.

At the time of closure, I had approximately 950,000 HUF remaining in my account. I was informed that the account cannot be reopened, but I was not given a clear reason for the closure.

I have already contacted support multiple times. They confirmed the account closure but did not provide detailed justification. Recently, they informed me that my withdrawal request has been forwarded and the investigation is ongoing.

I am requesting the full payout of my remaining balance.

I am willing to provide any documents required for verification (KYC), and I am fully cooperative.

Please assist me in resolving this issue, as a significant amount of my funds is being withheld without proper explanation.

Resolved

Ft950,000

Withdrawal not processed after 15 days

Hi,

I submitted a withdrawal of 280 euros 15 days ago, and it has not been processed yet. The casino did not respect its own terms and conditions, which state that withdrawals are processed within 3 days.

I have contacted them many time and they keep saying to wait, their support chat keeps sending Ai answers and their complaint team via email does not answer.

You will find proof below.

Rejected

€280

Unreasonable withdrawal limits for large winnings

I would like to file a complaint regarding Rabona Casino and their withdrawal limits.

I won approximately 30,000,000 HUF on their platform. My account is currently limited to a monthly withdrawal limit of 2,800,000 HUF.

At this rate it would take more than 10 months to withdraw my legitimate winnings, which I believe is an unreasonable and unfair delay for access to player funds.

I contacted Rabona support and requested either a temporary withdrawal limit increase or a payout schedule due to the size of the win, but they refused and stated that the limits are determined automatically by the system.

I am not disputing the winnings themselves, only requesting a reasonable timeframe to withdraw my funds.

I kindly ask the regulator to review this case and help ensure a fair withdrawal process.

Resolved

Ft13,500,000

19 Days and still waiting

I have now waited 19 days for my crypto withdrawal.

This site is very unserious, chat can't help me, they just say they are sorry

Why are you not sending my withdrawal?

I actually think they don't have money to pay me =/

2427€ is why they OWE me.

Please pay me asap this is not ok I did not make deposit to your site for you to borrow my money.

Resolved

€2,427

Over 40 days KYC verification delay

Dear AskGamblers Team,

I am writing to formally submit a complaint against Rabona Casino regarding an unreasonably long and unacceptable Know Your Customer (KYC) verification process.

Balance Held: Approximately 2,000,000 HUF (Hungarian Forints) - 5000euro

Date the issue started: December 9, 2025

Date documents were submitted: December 10, 2025

On December 9, 2025, my account was blocked for a mandatory KYC review. The following day, December 10, I submitted all requested identification documents (ID card, proof of address/utility bill).

It has now been over 40 days since I provided the documentation, and the verification process is still pending. My account remains locked, and I cannot access my funds.

I have not received any feedback from Rabona's support team suggesting the documents were insufficient or incorrect. I have contacted their support via email ([email protected]) and Live Chat multiple times without receiving an effective resolution or clear explanation for the extensive delay.

This excessive delay (over 40 days) is far beyond standard industry timeframes (which are usually 1-5 business days).

Desired Outcome:

I kindly request AskGamblers to mediate and help facilitate the urgent completion of my KYC verification process and the immediate unlocking of my account so I can access my legitimate winnings.

Thank you for your assistance.

Sincerely,

Resolved

€5,000