Complaint #76 Rabona Casino

Deposit never arrived to account

By seifnegm

2 years ago

Hi there, I have been facing an issue with rabona for a week now. I deposited money using the USDC crypto on the 27th of Feb. The money was never credited to my account. I have contacted the support countless times about the issue and every time they tell me that it will be addressed but nothing happens.

Disputed Casino Rabona Casino

Reason Amount not credited

Amount $10

Discussion

AskGamblers

• Support Team

1 year ago

Dear @seifnegm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have cooperated with the casino and sent 0,02 ETH to the same wallet address as well as the gas TXID and an active return wallet address.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to cooperate with the casino or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks for your cooperation.

Rabona Casino

• Representative

1 year ago

Dear all,

Please be informed, that we have reached out to the customer on June 12th and informed of the results of our investigation with the payment provider.

Please be informed that the payment provider can manually recover the funds.

In order to proceed, they are requesting the customer to send 0,02 ETH to the same wallet address. Once done, the customer needs to send the gas TXID and an active return wallet address. We have also informed the customer that there is an 8% fee for recoveries.

Since we reached out to the customer then, we received no replies or updates from them.

Best regards,
Rabona team

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per Rabona Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 years ago

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Rabona Casino Complaint Stats

Resolved 78 / 82

Avg. Amount $1,732

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Rabona Casino Complaints

See all complaints for this casino

Holding withdrawal for 18 days on fully verified account

Hello AskGamblers team,

I am filing this formal complaint against Rabona Casino regarding an unjustified delay in processing my funds.

On 2026-06-25 at 18:56:55, I requested a withdrawal of 30,000 CLP. As of today, the transaction status remains "Pending".My player account, under the name of <full name removed>, is fully verified through the KYC process and has been for a long time. I have contacted live support multiple times, and the only standard response I receive is that the delay is due to a "high volume of transactions".

According to the casino's Terms and Conditions, the standard processing time is 1 to 3 business days. The current delay has reached 18 days, which is a direct breach of their own rules.

I sent a formal email to their administration and finance department giving them 24-hour notice, but it was completely ignored. I kindly request AskGamblers' mediation to help me get my funds released.

I have attached all necessary evidence, including withdrawal history, account verification status, and chat transcripts.

Thank you for your assistance.

Resolved

$30,000

Delayed cryptocurrency withdrawal

I am submitting a complaint regarding a delayed cryptocurrency withdrawal from Rabona.

On 28 June 2026, I requested a withdrawal of 500 USDT via cryptocurrency. As of today, the withdrawal remains pending and has not been processed, despite several days having passed.

During this period, I have contacted Rabona’s support team multiple times through both live chat and email. Unfortunately, I have not received a meaningful response or a clear explanation for the delay.

The withdrawal has exceeded the processing timeframe stated in Rabona’s own withdrawal policy, and no valid reason has been provided. This prolonged delay is unacceptable and has caused unnecessary inconvenience.

Withdrawal details:

* Casino: Rabona

* Username: < sent to the casino >

* Amount: 500 USDT

* Payment Method: Cryptocurrency

* Withdrawal Request Date: 28 June 2026

* Current Status: Pending

I respectfully request AskGamblers to mediate this dispute and assist in obtaining a prompt resolution. I ask that Rabona either process my withdrawal immediately or provide a clear and verifiable explanation for the delay.

I am prepared to provide all supporting evidence, including screenshots of the pending withdrawal, email correspondence, live chat conversations, and any additional documentation required.

Thank you for your assistance.

Resolved

$500

Delayed withdrawal for me

Dear AskGamblers Team,
I am submitting a complaint against Rabona Casino regarding a delayed withdrawal. On June 19, 2026, I requested a withdrawal, but it is still pending.
My account is fully verified, and I have no active bonuses on my account, so all wagering requirements are met. I have contacted customer support multiple times via live chat, but I only receive generic answers stating that they understand my problem and will notify the finance department, yet nothing happens.
I have attached screenshots of my verified profile, the pending withdrawal, and the chat conversations. I kindly ask for your assistance in resolving this issue and getting my funds.
Thank you."

Resolved

Ft350,000

Withdrawal pending for more than 60 Days

I have been waiting for my withdrawal since April 27. As of the date of writing this complaint, it has been two months without receiving my money.

During this period, I contacted their live chat support several times, as well as their email support. Each time, I was told that everything was fine and that my withdrawal should arrive soon.

Then, after I had already been waiting for over a month, they suddenly requested verification documents from me, even though no such documents had been requested during the previous month of waiting.

Then, five days ago (June 25), I suddenly received an email informing me that my withdrawal request had been canceled. I was not given any explanation whatsoever for this decision. I submitted all the requested documents 20 days ago. Every time I asked about the status of my verification, I was told that they were still reviewing my documents. The last email with this response was sent to me four days ago, on June 26.

Rabona is refusing to pay out my funds. The total balance in my account is €1,205.

Resolved

€1,205

I have pending withdrawals €2,400, which have been awaiting approval for more than six days

Hello AskGamblers Team,

I would like to submit a complaint regarding Rabona Casino and the excessive delay in processing my withdrawal requests.

I currently have pending withdrawals totaling €2,400, which have been awaiting approval for more than six days. Despite contacting customer support several times, I have only received generic reassurances that my withdrawals are being processed and that I should continue waiting.

To clarify, these withdrawals are not related to any bonus funds or bonus promotions. Furthermore, my account has already been fully verified, and there are no outstanding verification requirements or document requests that could justify the delay.

My concern is based on previous experience with this casino. In the past, I was repeatedly given the same assurances and ultimately had to wait nearly 30 days before any meaningful action was taken. Because of that experience, I do not want to wait weeks again before raising this issue.

I understand that verification and payment processing may require some time, but a delay of more than six days without any clear explanation or progress is unreasonable, especially considering that my account is fully verified and the funds are not connected to any bonus conditions.

I am therefore asking AskGamblers to assist in resolving this matter and encourage the casino to process my withdrawals without further unnecessary delays.

Thank you for your attention and assistance.

Kind regards

Unresolved

€2,400

No Withdrawal

Hello,

I made a withdrawal at Rabona Casino on 27/05/2026, and the payment status has not changed since then. I have only received standard responses from customer support, without any progress or resolution.

According to the stated terms, withdrawals should be processed within 3 business days, and this timeframe has clearly been exceeded.

I would therefore like to ask the AskGamblers team for assistance in resolving this issue.

Kind regards

Resolved

€455

Is delaying KYC verification and withholding my remaining balance

I would like to file a complaint against Rabona regarding an unreasonable and ongoing delay with my account verification and the transfer of my remaining balance.

My account had already been verified before, but I was later asked to complete the KYC verification process again. I complied with this request and submitted the required documents multiple times. Despite this, my case has still not been resolved.

I also contacted their complaints team by email, as instructed. They replied asking again for verification documents, which I provided. After that, I waited for more than two additional weeks, but there was still no actual progress or final decision.

Since February, I have been receiving repeated messages apologising for the inconvenience and asking for more patience, but no clear timeframe has been provided and no meaningful action has been taken. I have fully cooperated throughout the process and submitted everything requested from me.

My complaint is that Rabona is excessively delaying the KYC review and, as a result, withholding access to my remaining balance without giving a proper resolution date.

What I want:

Immediate completion of the KYC review, or

Immediate transfer of my remaining balance.

I provide copies of my communication with support and the complaints team, as well as proof that I submitted the requested documents multiple times.

Resolved

Withdrawal delayed for no reason for unknown amount of time

I have requested a withdrawal of 305 euros on 15.04.2026 and haven't received my money since that day, despite the casino saying that withdrawal takes 3 working days.

Every time I ask about my withdrawal in Live chat, I always get the same answer that I should "wait for a little more" without specifying any timeframe of how long I should wait.

Resolved

€305

Account closed and funds not paid out

My Rabona account was closed by administrative decision without clear explanation.

At the time of closure, I had approximately 950,000 HUF remaining in my account. I was informed that the account cannot be reopened, but I was not given a clear reason for the closure.

I have already contacted support multiple times. They confirmed the account closure but did not provide detailed justification. Recently, they informed me that my withdrawal request has been forwarded and the investigation is ongoing.

I am requesting the full payout of my remaining balance.

I am willing to provide any documents required for verification (KYC), and I am fully cooperative.

Please assist me in resolving this issue, as a significant amount of my funds is being withheld without proper explanation.

Resolved

Ft950,000

Withdrawal not processed after 15 days

Hi,

I submitted a withdrawal of 280 euros 15 days ago, and it has not been processed yet. The casino did not respect its own terms and conditions, which state that withdrawals are processed within 3 days.

I have contacted them many time and they keep saying to wait, their support chat keeps sending Ai answers and their complaint team via email does not answer.

You will find proof below.

Rejected

€280