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Withdrawal attempted since May of 2025


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By Nara D.
5 days ago
I have been trying to withdraw £900 from pubcasino.co.uk since May of 2025 after whih I gave up frustrated. On 01 October 2026 I tried again with renewed effort and since then over the past 12 days I have emailed with customer support nearly daily and have submitted approximately 30 documents and photos . Twice, I was told that everything was submitted okay but each time they have come back to me and asked for resubmission documents they already have, some of which I have submitted three different times. The last time they told just yesterday that everything was in order again aznd even told me to await my withdrawal Anne be near my phone and email, only to return to me with another frivolous request of documents they already have. I feel that I am being given en the runaround and they have wasted nearly two weeks and I believe they are not acting in good faith. I just want my £900 that I lawfully earned as winnings and I want it ASAP.
Disputed Casino Pub Casino
Amount £900

Discussion

User name

Dear Pub Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Pub Casino Complaint Stats

Resolved 0 / 1
Avg. Amount $1,195
Avg. Complaint Duration N/A
Avg. Response Time N/A