Six weeks waiting for my withdrawal

Hello,

I am reaching out regarding an issue with my withdrawal from Powerbet777 Casino.

I made my first deposit and received a match bonus, successfully completing the wagering requirements. On February 9, 2025, I requested a withdrawal of €498 via Bitcoin—the same method used for my deposit. Following this, I uploaded the required verification documents, including my ID, proof of address, and a selfie.

I have been in communication with the casino via live chat and email. However, since February 9, 2025, they have stopped responding to my emails. On February 19, 2025, a live chat representative advised me to cancel my withdrawal and request it again, claiming it would speed up the process since my account appeared to be verified. Despite this, my withdrawal remains unprocessed, and live chat support has failed to provide any clear time frame for its completion.

I am seeking your assistance in contacting a representative from Powerbet777 Casino to respond to my complaint and resolve this issue.

Been waiting for a month for my withdrawl. They just froze (what live support said) my account after I try to withdrawl and give me no respond no matter what I do. The only thing i know is that it's a security review(also told by live support) but they don't answer my email and now they have also removed live support, so there is nothing I can do. I do thing they just closed my account and choose to not answer my emails because I remember that you can't frozen your own account for 30+ days but only 7 days.