Request for permanent self exclusion not honoured

Regarding the general facts:

I have frequently played at Playfast Casino as well as other casinos operated by Marketing C.W. B.V. I was fully verified with Playfast Casino, Campeonbet, and Svenbet and have already successfully completed multiple withdrawals in the past.

I am an experienced player and am very familiar with my rights, as well as with bonus terms and conditions.

Recently, I won €7,000 on Playfast Casino. I immediately requested a withdrawal. As this casino has a withdrawal limit of €1,000 per day (with a processing time of 3–5 days), this naturally takes some time for larger sums.

After receiving the first four withdrawals, I continued to play a little with the remaining €2,000–€3,000 and was fortunate enough to increase my balance to €23,000, all of which was done on my mobile device.

The following day, my account balance was suddenly reset to €0, and my pending withdrawal was declined and confiscated.

I then received an email claiming that I had violated certain terms and conditions. These accusations were completely unfounded, as none of the alleged violations applied to me.

When I requested clarification and evidence, I only received an automated email response, and no proof or justification has been provided despite my explicit request.

Of course, no evidence exists, as I have not breached any of the terms and conditions. I did not use any bonuses, did not use a VPN, nor am I in any way connected to any betting syndicate (as was alleged).

Please assist me in resolving this matter. Otherwise, I will have no choice but to escalate this further to the relevant licensing authorities and to consider taking additional legal action.

Thank you for your attention.

I initiated a withdrawal of 250€ on 5th March 2024. It's been 15 days now, and my withdrawal is still in 'Pending' status. I've contacted support, and all they respond with is:

'We regret to inform you that your request has not been processed within 72 hours due to a high volume of requests.' And 'we are unable to provide you with a specific timeframe for its completion.'

My account has been verified, and this is not my first withdrawal. The first one went smoothly within the promised 72-hour timeframe.

But now, with this another withdrawal, it has been 15 days with no explanation other than 'high volume of requests.'

I cannot recommend this site to anyone!

Hi, please help me.

I saw a good level of trust in the Playfastcasino from your site and registered.

After passing verification with them, I made a deposit and played in the casino and sports.

How did I win against them? I now have 561 dollars in my account. I wanted to withdraw them, but they simply canceled my withdrawal or asked for additional documents for additional verification. I sent them all the documents they asked for on the same day. But they asked for more and more.

As a result, after confirming my documents, they informed me that we were canceling the withdrawal for an indefinite period. They don't say anything about the timing. How is it that they have a high rating for you?

I gave them about a month to check my account. But yesterday when I asked them in a chat how long it would last. They replied that they had no additional information.

Please help me.

Hi.

I am in the process, or I thought I was, with verifying my account to make an withdrawal.

After uploading and getting approved proof of address, proof of identity and proof of credit card used when making a deposit, they have sent me an email stating I also have another card I need to get approved.

This is an old, old visa card that is expired a long time ago, cut in half as per banks wish and thrown away. I haven't used it in a long time, I have used my new card to make my last deposits, and the old card doesn't exist anymore. I have contacted my bank but they don't have any information on it now.

Still, Playfast casino is insisting I send them an picture of this card for verification before i can withdraw the money won after deposit with my new and in use visa card.

What are the legal rights here? Do old visa card have to be verified, or is it as I understand from the rules the current Visa in use that need to be verified?

If so, I have, and they wont accept it.

Help me, please

Hello again,

I've got a delayed payment again. I already had the same problem with Playfastcasino last year. Last time you were able to solve the problem.

I'm fully verified. I had successfully withdrawals in the past but they declined my request again. And wanted documents they already received at least once. Ok, they wanted a Selfie with my ID again AND accepted it.

Till now they received the:

Passport + Selfie twice

ID card + Selfie twice

Driver's license + selfie

Statement of account

And cellphone bill.

Now my new withdrawal request has been pending since September 6th.

Please askgamblers to help me to get the withdrawal processed.

Hello

Since I opened my account I had plenty of deposits without any withdrawals. Never asked for any bonus.

On the 4th of July I managed to win 5700 euros from my 3rd deposits

Day after I sent all my documents. No response at all. Sometimes waiting on chat 20 min. Nobody responds. Finally I reached someone today. She said she will write to the relevant department.

It's about verifying my account. It's been over 120 hours now.

Thank you

I am writing to you in this situation on April 24, 2023, after passing the verification at the play fast casino, I put the entire winnings in the amount of 661 euros for withdrawal in their reclamation it is indicated that they withdraw funds within 3 working days, but at the moment they have not given me back my winnings say some delays please help me to deal with them.