Complaint #2 PinoCasino

Pino Casino - Deposit which was supposed to be 'quick' still missing

By Joonas L.

4 years ago

Message on forum

I made an instant deposit(22€) from the front page but I've never seen my money after that. Many times I asked it in livechat but they always said "you need to wait and we can't tell any timeframe" but nothing happened. They may not want to resolve the situation and therefore ask me to wait indefinitely. How we can resolve this situation?

Disputed Casino PinoCasino

Reason Amount not credited

Amount €22

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @liimajoonas1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

PinoCasino

• Representative

4 years ago

Hello!

Sorry for the inconvenience and whole situation. Your funds were added on your account a few days ago.
Hope in the future you won't meet any problems with the deposits in our casino and you will have only a positive experience :)

Best regards,
Pino Team

PinoCasino Complaint Stats

Resolved 2 / 2

Avg. Amount $11

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

PinoCasino Complaints

See all complaints for this casino

Deposit fail

Hi there!

I made a deposit of 30 euro at Pino Casino on the 4th of december, at 15.18hrs with payment provider Volt. It never reached my account, but is also not back in my bank account yet. I contacted Pino several times, without result. Also contacted my bank (ABN AMRO), they say the payment is done, accepted and approved. Contacted Volt 2 times, had 1 reply without result. The status of my deposit as I can check in my account at Pino was on 'pending', but last week (after my mail to Volt) it was turned into 'rejected'. Can you help me? Attached as many 'evidence' as possible (screenshots/mails/bank statements).

Resolved