Withdrawal Cancelled and Account Restricted After Winning

To the AskGamblers Complaint Team and Pinco Casino Management,

I am writing to formally lodge a complaint against Pinco Casino regarding the unjustified closure of my account (ID: 95358190) and the subsequent confiscation of my entire balance of 1252 AZN.

The circumstances are as follows:

On July 18, 2026, at 3:38 PM, I was informed by the casino that my account had been permanently closed, citing Section 12.8 of their Terms and Conditions, which pertains to "bonus abuse."

I contest this decision on the following grounds:

Absence of Bonus Activity: Throughout the entire duration of my time at Pinco, I have never participated in any bonus promotions, nor have I utilized any free spins or bonus credit. Every single transaction recorded in my account was funded by my own personal deposits.

Lack of Transparency: When I requested clarification and proof regarding the "bonus abuse" allegation, the casino failed to provide any factual evidence or specific documentation supporting their claim. Instead, they labeled the decision as "non-reversible" and ceased constructive communication.

Request for Resolution: I am requesting that the casino either provides tangible, verifiable proof of their allegations regarding my gameplay or, failing that, immediately releases my personal funds of 1252 AZN to my original payment method.

I am fully prepared to provide my complete account history and financial transaction records to the AskGamblers team to demonstrate that my deposits were legitimate and that no bonus abuse occurred.

I hope for a fair and prompt resolution through your platform.

User ID: 95358190

I am submitting a formal complaint against the online betting platform Pinco (https://pinco-cc-45.com/Yyz), operating under Curaçao license No. GGL/2024/580/0570.

When funds were withdrawn on November 2nd, my account (ID: 91448629), they requested a video check, and I passed it. After that, there were many requests for various documents, once every 5 business days.

It was a contract with a mobile operator, a utility bill, and a bank statement. From which devices (specify the device name, model, and operating system version have you accessed the PINCO website? I sent it all to them.

Now they ask: The names of all communication providers, IP addresses, and cities from which you accessed the PINCO website. I believe that the operator is delaying the verification procedure. I ask the respected Askgamblers organization to help me in this situation.

The check has been going on for more than a month; this is bullying the client

I kindly request a full investigation of this matter. Please verify.

This type of behavior damages trust in Curaçao-licensed platforms. I ask for your help in restoring justice — not only for me, but also for many other victims of this practice who may not know how to file a formal complaint.

Sincerely, ID: 91448629

I am submitting a formal complaint against the online betting platform Pinco (https://pinco-cc-23.com/Yyz), operating under Curaçao license No. GGL/2024/580/0570.

On September 19, 2025, my account (ID: 90635043) was blocked without warning and $42,500 was unlawfully withheld.

I registered on the site specifically to place sports bets during Champions League football matches. I was not interested in the casino section, nor was I focused on using bonuses. However, upon my first deposit, I was automatically given a 120% bonus.

I placed my real funds on football bets, and then casually played some casino games for fun. Within 20–25 minutes, I lost the entire bonus balance. Later, the platform gave me a free bet (50), which I used and also lost — again, I had no real intention to gain from it.

That evening, all my football bets won, and I had one tennis bet remaining. The platform offered a cashout of approximately $42,500, which I accepted, and I submitted the withdrawal request.

When I contacted support to ask about withdrawal timelines, they told me it would be processed within 24 hours. However, the funds never arrived. When I checked my account again — it was blocked, with a message saying: “bonus abuse detected.”

I immediately contacted support for clarification. However, they refused to provide any evidence or specifics, only quoting generic responses and PS Rule 11.8, which allows them to act at their “sole discretion.”

I strongly believe this rule is being abused intentionally by the company as a one-sided mechanism to avoid paying out legitimate winnings. Their responses were vague, repetitive, and clearly scripted. They ignored my direct questions and shifted blame, without offering any factual proof of wrongdoing.

I also have screenshots of multiple conversations showing:

Contradictory statements from different agents

Refusal to answer direct questions

Deliberate delay and misleading answers

I suspect this company applies Rule 11.8 selectively — only when players win big — in order to cancel payouts. I have also found many similar complaints online from other users who were treated in the same way.

I kindly request a full investigation of this matter. Please verify:

The actions taken by this operator

The legitimacy of blocking my account

The validity of confiscating $42,500 without concrete proof

This type of behavior damages trust in Curaçao-licensed platforms. I ask for your help in restoring justice — not only for me, but also for many other victims of this practice who may not know how to file a formal complaint.

Sincerely, ID: 90635043

Kazakhstan

*$ = KZT

Hello, i need help. I am from Azerbaijan. I have made a bet in pinco casino and i won 1848.98azn (1087usd).

I have verified my profile with my own goverment id card and with face recognation also approved mail address which i registered ([email protected]) but they dont give men money. My withdrwal declined several times. Each time i make withdrawal they say to me everything is okay your account verified during 24 hours your money will be in you card. But after hours the declined withdrwal. I ask why you declined withdrawal? They told me that you need additional face recognation which we have sent link to your mail address. They sent link from forms.kycaid.com. And this link not working normally in my phone. They sent several times i told them it doesnt work corretly. They told me try with other phone. When i tried it has worked. Finally i complete this verification also.

But in this link they also asked me some other question like from which phone you open account which type of bet you doing etc. I asked all questions correctly.

Only i confused one question which they asked "From which phone do you open account?" The time was only 5 second for answering. I thought that they talked about mail account because this verification they send to my mail. But all other steps i pass. And now they say wait we will check. I dont understand, why they doing this? I passed verification in official site of pinco with my official giverment id card and also face recognation. I verified my mail adress also. Why they declined my withdrawal? Why the want additional face recognation verification from 3rd party site links? How i can trust 3rd party site links?

Please solve my issue. I will attach some screenshoots for proof. I will attach theese files:

1. My account verification status and mail from pinco that your account has been verified.

2.My account information my balance.

3.My betting story.

4. The screen of 3rd party site link which they send to my mail.

5. Some messages with them which they say you account approved everythink okay after 24 hours you get money after decline, they say that you need additional approve.

All these files i will attach in win rar format below.

Please solve this issue thank you!