On March 9, I made 2 w/d requests. The first one of $2500 was paid with help of Tawni. The other request is for $500. Both were done on same day. I understand how bonuses work and did not accept one. My problem is, I went to login to my account to speak to live chat and I am not able to access my account. I did speak with a live chat agent who said I probably got confused with login info but that is not the case. Nothing has changed regarding the way I login. The live agent could not see any failed login attempts. Regardless, I have $500 sitting there and I am not able to check the status of this request. I tried to change the password but the username is not valid. How can this happen???