Payment not received although confirmed as processed from casino's end

Winnings had been confirmed and accepted. Initially I was impressed with their response however, after waiting for the payment there appeared to be a problem. The report suggested the payment had been issued on the 19th but they wrote and said sorry.. It was in fact 22nd. I accepted that I should wait 48hrs.. And yet again. No money.I contacted my bank who confirmed that the tracking information they provided did not mean anything. Vip need to trace the payment. They can recall it if there was an issue.

Contacted Vip today, who confirm that I now need to submit my bank statement to prove the payment had not been reviewed. Which I have declined. Since my bank have confirmed this is not necessary.

I have been more than patient as per their emails suggest. I just want them to pay as per their terms and conditions.