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Rizk Casino - Blocked account and payment delayed over 32 days

RESOLVED
Complaint Info
Disputed casino Rizk Casino
Reason Delayed payment
Amount $ 420
Posted on May 15, 2018

I self-excluded myself for 30 days (due to losing a bit) I had 420$ left on my account to withdraw after it timed out. Logged back in, approved withdrawal, waited a day, checked Rizk, it was returned to my game account.
I messaged customer support, was told it was my " banking policy". And that "" 'So, it seems that they should be able to withdraw your winnings manually for you'' :)".
Tried to log back in that day and my ACCOUNT IS BLOCKED AND UNDER INVESTIGATION.
Rizk has approved my documents months ago and this is completely out of the blue. I may have game the customer support a hard time using choice-y words at times but that is no reason to REFUSE PAYMENT and BLOCK ACCOUNT.
All i can say is court is definitely a possibility, this is unjust and unfair.
ALSO, i am not one to complain. I have all documents to support to claim.

Posted on May 15, 2018

Hello JUSTANODDWOLF,

First of all, we are sorry to hear about your situation. We will contact the payments & security team to investigate your case thoroughly and are hoping to receive a reply soon. Thank you for your patience meanwhile.

Posted on May 15, 2018

Hello again JUSTANODDWOLF,

We would like to sincerely apologize for the issue, which was our mistake. Your Rizk account was blocked while our payments team (like you mentioned) did a manual bank withdrawal, which is now on the way to your bank account. Your Rizk account should have been re-opened right away after the withdrawal was processed, but due to a human error, it was forgotten, which should of course not happen.

However, you can now play at Rizk Casino like before. Please accept our sincere apologies, and should anything be unclear or if you have any questions regarding this or anything else, our helpful customer support team will happily assist you 24/7.

AskGamblers
Posted on May 15, 2018

Dear @JustAnOddwolf,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on May 16, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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