Late payment 15 days

I am submitting this complaint because Pandido has failed to process my withdrawal of 1500€, which was requested on 14/02/2026
​It has been two months, and the payment is still pending. My account is in good standing, and all verification procedures (KYC) were fully completed and approved a long time ago. There are no outstanding document requirements or issues with my account; the casino is simply refusing to release my funds.
​I have contacted support multiple times, but they have now gone completely silent. They are ignoring my emails and any third-party attempts to resolve this. This total lack of communication and disregard for their players is unacceptable.
​Desired Outcome: I demand the immediate approval and processing of my withdrawal without any further excuses or delays.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Pandido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.