2000euros withdrawal still processing after 7 days

I am requesting assistance with a delayed €2,000 withdrawal from PalaceCasino7.com.

I requested a €2,000 withdrawal on September 11, 2026, at 13:13. The withdrawal is still showing as “Processing” in my casino account.

My account is fully KYC verified. The casino account clearly shows that the KYC verification has been completed.

On September 18, 2026, I contacted Palace Casino support because the withdrawal was still pending. I asked why my withdrawal was still pending after more than a week.

Palace Casino support checked the matter and told me that they had “resend your request with priority to the relevant team” and that I would be notified once there was an update.

I then asked how long the process would take. Support replied that they could not provide an exact timeframe and only stated that my request was still in progress and that I should wait.

I have not been given a clear reason for the delay, a specific processing date, or an estimated payment date.

I am therefore asking AskGamblers to assist me in obtaining the outstanding €2,000 withdrawal and to clarify the reason for the delay.

I have attached screenshots showing the withdrawal status, my completed KYC verification, the transaction history, and my conversation with Palace Casino support.

Requested resolution:

I would like Palace Casino to process and pay the outstanding €2,000 withdrawal and provide a clear explanation for the delay.