Complaint #43 24Bettle Casino

Getting the run around with withdrawal for over two weeks now

By Yusely P.

8 years ago

Message on forum

I requested a withdrawal Jan 6th, 2018 and today Jan 22th still no money. Nobody notifies me anything. I've been complaining to their support via live chat and email and they said the transaction is done and I had to sent a screenshot of my transaction history at Neteller to prove I hadn't received the money. I said that was ridiculous since they were the responsible for said transaction and should know its status but I complied just so they didn't have any excuses to not reply. After I sent that, there were no more comments. I asked for a receipt or something to see they actually did the transaction they claim and nobody replied.
Today, once more I went to the live chat and they said my transfer "bounced back" and was reprocessed yesterday. I asked why did it bounce back and they say they don't know. Again I asked for a receipt of the new transaction and they said and I quote "I am afraid we use a third party payments provider so I cannot offer you receipts. We do confirmation form our finance department". I answered: so you're saying you sent my money and can't prove it?
I can't believe someone that actually manage othes people's money will be so irresponsible. How much longer will it take with this new transaction to process?

Disputed Casino 24Bettle Casino

Reason Delayed payment

Amount €438.91

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

bpanther

• Colombia • 1 reviews

8 years ago

Money received on February 22.

AskGamblers

• Support Team

8 years ago

Dear @bpanther,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

24Bettle Casino

• Representative

8 years ago

Dear Yusely,

You previously informed us that you have received the funds. We would like to ask that you confirm here as well that the funds are received.

Thank you.

24Bettle Casino Complaint Stats

Resolved 80 / 90

Avg. Amount $1,998

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

24Bettle Casino Complaints

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24Bettle does not pay 3006 EUR withdrawal

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Your ticket has been received and has been assigned ticket number [379-2E3A64C6-0028]. Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

An agent will respond as soon as possible.

Thank you,

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