Not giving me my withdrawal

I have 77$ in my account

I deposited, and I won.

I verified my account, did my kyc but when I click on withdraw, they say I have 0.0003 bnb wager left to activate my withdraw

So I played again, but no, they're still saying the same thing.

So I chat on their live chat, they say it's a technical issue, and they can't give me a time frame for when it will be resolved.

So I ask u how fair is this for the player to use their service. I deposited, won, verified my account, but still I can't get my money