Delayed withdrawal and still not received

Dear AskGamblers Team,

I am contacting you to request your assistance in resolving a serious issue with an online casino that has repeatedly rejected my withdrawal of €560 without providing a satisfactory explanation.

My withdrawal has been delayed for more than a week, and despite my full cooperation with the casino’s verification process, I still have not received my money.

Initially, my account was restricted without any explanation. When I attempted to withdraw my funds, the casino repeatedly requested additional documentation. I fully cooperated and uploaded all the required documents.

On two separate occasions, I received email confirmation from the casino stating that my account had been successfully verified and that the verification process was complete.

Despite these confirmations, my withdrawal has now been rejected three times. The latest rejection was attributed to technical issues, which I find unacceptable given that my account has been verified and all the required documents have been submitted and approved.

I have repeatedly complied with the casino’s requests, yet I am still unable to access my €560.

I believe this situation warrants further investigation. A player who has completed the requested verification process and received confirmation of successful verification should at least receive a clear, consistent explanation for any rejected withdrawal and a concrete solution to the problem.

I am therefore asking AskGamblers to review my complaint and assist me in resolving this issue with the casino. I would appreciate your help in obtaining a clear explanation for the repeated rejections and, most importantly, ensuring that my €560 withdrawal is processed as soon as possible.

I do not consider repeated rejections, unexplained delays, and vague references to technical issues to be an acceptable resolution. I have been patient and have fulfilled every requirement requested of me. I simply want to receive the money owed to me without further unnecessary delays.

Please let me know what information or evidence you require from me to investigate this complaint. I can provide the relevant email confirmations, verification approvals, withdrawal rejection notifications, and any other supporting documentation needed.

Thank you for your time and assistance. I sincerely hope that AskGamblers can help me resolve this matter fairly and promptly.