Delay in payment for an indefinite period
For unknown reasons, the casino does not withdraw winnings. The account is fully verified, all requested documents have been sent and fully confirmed.
Thus, the casino has already violated its own clause of the rules.
16.1 Payments are processed within a time period not exceeding 72 hours from the date of approval of the request by the Payment Department. Before the first payment is made to the User using electronic payment methods (Skrill, Webmoney, Credit or Debit Card, etc.), the Client is required to upload an electronic copy of his national ID card to the appropriate section of his Profile. . The company, at its discretion, may request additional documents from the client (for example, proof of address, selfie, etc.) before the first payment. Remember that forgery is strictly punishable by law and in case of suspicion of posting a forgery or edited copy of documents by electronic means, the Company reserves the right to send such documents to the appropriate regulatory authorities.
Almost 120 hours have passed since the withdrawal request was submitted and the casino cannot explain why the money has not been paid.
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