Casino refusing withdrawal flooding me with documents for months
I won on Oddsring in the early part of January this year. I have been having email conversations/chatting with their support for about half a year now.
I've sent them countless documents which all have been approved. But they just keep asking for more and more documents.
I will try to list every part of the process, please do note also that I have been constantly reaching out to them daily for 6 months to get this all sorted.
Passport
Proof of Address
Bank statement
Documents were approved and Oddsring locked my account after this, preventing me from logging in.
3 Most recent pay slips. At the time (Sent in April going back 3 months).
Answered questions about my economy, where I was born, if I owned my house, what my work title is etc.
1 month more pass and I chat with them daily trying to figure out why my account is still blocked.
Now they request more documents:
They now want a bank statement going back 3 months showing my salary deposited there.
After that document was approved they wanted a bank statement for May as well + pay-slip for May.
Now even though they said this is the last thing needed (Atlast) they go back - now we want your bank statement from December 2022.
And this is where I post this. They are obviously just trying to stall me out, waiting weeks and weeks to just request 1 more document, 1 more document. I can't see one reason why they would need more from me.
Please help.
I've attached some emails sent from them requesting over and over. Unfortunately, I did not think of taking screenshots of all the chatting with them where they are very not so helpful and sometimes flat-out rude towards me.