Refusal to refund 9000 CAD deposit

I am an individual located in British Columbia, Canada.

There are two versions of the Northstar Bets website: one is for individuals in Ontario, and the other is for individuals located in the rest of Canada.

On March 10, 2026, I accidentally made a $9,000 CAD deposit into the Northstar Bets Ontario website. I did not realize I was using the Northstar Bets Ontario website.

As soon as I realized the error, I immediately advised live chat. I also sent numerous emails to support, and also called their support line.

For more than 1.5 months now, the company has refused to refund my $9,000 CAD deposit. I have explained to them the error, provided them with proof of payment, and answered all questions and provided all documentation they have requested. They continue to delay the process and refuse to refund my deposit. I am still missing $9,000 CAD. I have not wagered these funds.

I have continually been told for 1.5 months that they are looking into the issue, but no progress or updates have been provided.

I can provide more documentation that I can provide upon request.