Nopein Casino declined refund

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Nopein Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear Nopein Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers and Buumi Casino Team,

That is not true and you know it also. The picture above is how it is scaled on the phone.

Here is from my laptop view. I took them just now and they clearly shows the whole page. The same message.

I can also prove any way that these emails exists, by video etc. Since they are in my email boxes.

Nopein casino also disclosed my name publicly without permission in the previous message.

Best regards,
Mika

Dear Ask Gamblers team & player,

Thank you for bringing this to our attention.

User in question has repeatedly set 3 month closures on his accounts, upon which we have always naturally acted accordingly, the latest refund request is based on the very blatantly forged image which user has attached here as well.

Kindly see the font, along with the colour and displacement on alignment in the image user attached.

As a fully compliant and responsible gaming operator, we are always happy to assist with setting timeouts or account closures through our friendly support team. However, in this case, it is evident that the user is attempting to recover losses through dishonest means.

We hope this clarifies the case, but should you have any further questions or concerns, do not hesitate to contact us.

Best regards,

Ville

Nopein.com