Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Casibon Casino - Gladly took my credit card deposit, but will not let me cash out using the same method

RESOLVED
Inactive user
Posted on September 18, 2017.

I sign in yesterday and get some welcome bonus after deposit By credit card. Wager enough and try to cashout 170€, but when i go withdrawal secton, there is not any credit card option to cashout.
I ask chat support and By email, how can i cashout my winning. They ask me some documents and of course i send it.
Now they send email and say at credit card withdrwal is not available, and use other method.

I check again what option i can use and there is only some Turkish banks (many...) and Neteller and Skrill what i cannot use other reasons.

So my money is stuck on Casino and is it only way to take turkish citizenship and open bank there to solve this case?

Posted on September 18, 2017.

Mira Kosonen, thank you for letting us know concerning your issue. Could you please contact us in Live Chat or by email to [email protected] and provide us your account number or username, so that we could help you.

Posted on September 18, 2017.

Dear Mira Kosonen, we would like to inform you that your withdrawal submitted via Inpay (Bank+) has already been paid today. We are sorry for the inconveniences, but as you have already been informed, there was an internal issue with the Inpay supplier.

Best regards

AskGamblers
Posted on September 18, 2017.

Dear @mira.kosonen.92,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Inactive user
Posted on September 18, 2017.

Yes, look like withrawal is process now. Not yet come but lets make this case closed. Thank you, Casibon and askgamblers.

AskGamblers
Posted on September 18, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you all for your cooperation.

Casibon Casino complaints

Have trouble with Casibon Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds