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Casibon Casino - Gladly took my credit card deposit, but will not let me cash out using the same method

Inactive user
Posted on September 18, 2017

I sign in yesterday and get some welcome bonus after deposit By credit card. Wager enough and try to cashout 170€, but when i go withdrawal secton, there is not any credit card option to cashout.
I ask chat support and By email, how can i cashout my winning. They ask me some documents and of course i send it.
Now they send email and say at credit card withdrwal is not available, and use other method.

I check again what option i can use and there is only some Turkish banks (many...) and Neteller and Skrill what i cannot use other reasons.

So my money is stuck on Casino and is it only way to take turkish citizenship and open bank there to solve this case?

Posted on September 18, 2017

Mira Kosonen, thank you for letting us know concerning your issue. Could you please contact us in Live Chat or by email to [email protected] and provide us your account number or username, so that we could help you.

Posted on September 18, 2017

Dear Mira Kosonen, we would like to inform you that your withdrawal submitted via Inpay (Bank+) has already been paid today. We are sorry for the inconveniences, but as you have already been informed, there was an internal issue with the Inpay supplier.

Best regards

Posted on September 18, 2017

Dear @mira.kosonen.92,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Inactive user
Posted on September 18, 2017

Yes, look like withrawal is process now. Not yet come but lets make this case closed. Thank you, Casibon and askgamblers.

Posted on September 18, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you all for your cooperation.

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