No response and getting run around on payout
Hello, this is my first time to complain online, so be patient with me I don't type well! After doing research of online casinos I liked what I read about Raging Bull, started playing and lost a little (which is not unusual for me ) I know that can happen going in, but when I won a little I went to submit a payout $1000.00, that's when the hassle started! I downloaded the required document( which looked like my 4 yr old grand daughter created) but that's not the problem) I don't have the option of emailing it, I get on live chat and ask if I can fax it to them? was told No by one and Yes by another. ask for fax# sent to support chat dept? I thought live chat was support! I ask the to email they don't! Ill be honest I'm pretty easy going but I too have a breaking point I believe in fair play for them and I as well ! funny they don't have a problem of taking my money, but withdrawing! I have played at other casinos that were sketchy at best, didn't have to much trouble besides ( losing) I know that's a possibility going in but at least its fair. I play at another casino ( Bella Vegas ) which read the reviews the say they are blacklisted They have fax machine you may have a delay but at least it gets done. No one at Raging Bull will respond to emails when I send one for help, I realize playing online casinos and living in the USA I really don't have a leg to really stand on! live chat on Bella Vegas suggested this website (kudos to a lady name Hannah) there. I cant believe Raging Bull does not do any business by fax I feel its a stalling tactic or maybe way to get out paying all together!
Thank you for listening to me vent and, and for any help
Ron < surname removed >
Thank you for listening to me vent and, and for any help
Ron < surname removed >
Raging Bull Casino Complaint Stats
Resolved
592 / 644
Avg. Amount
$2,634
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 561 out of 606 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.