Complaint #14 NeonVegas Casino

Delayed payment from NeonVegas

By Øyvind H.

4 years ago

My withdraws on Neonvegas was accepted 11th of september, now been over a month without me reciving my money. I made 2 withdraws that day, 1 for 4000 NOK and 1 for 3000 NOK.
They say that they have a problem with their payment provider, but been a month now and nothing is happening.

Here a screenshot of the latest email from them, and of my withdraws.

Disputed Casino NeonVegas Casino

Reason Delayed payment

Amount kr7000

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Hagen89

• Norway

4 years ago

Looks like i finaly recived my money. After almost 2 months. Almost 440kr in fees tho, But okei

Øyvind

NeonVegas Casino

• Representative

4 years ago

Dear Hagen89,

Thank you for your patience and collaboration!

I have received a confirmation from our payment team, that the funds have been resent now.
We have also sent you an email earlier today confirming this. You can find more details regarding the withdrawals and payment references in the email sent to you.

Please, don't hesitate to contact me if you come up with further questions!

Kind regards,
Karoliina

Hagen89

• Norway

4 years ago

I don't know what to say anymore to be honest....

NeonVegas Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $4,411

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

NeonVegas Casino Complaints

See all complaints for this casino

Withdrawal issues withholding money

I withdrew $10,000 on May 1st with NeonVegas. They came back 2 days later saying they canceled my withdrawal because I needed to use the same method as I used to deposit. So they told me I needed to use ecashout since I used Visa debit to deposit.

I went into my account, and there was no other account registered so I put in my banking and requested both of my withdrawals. On May 3, I requested $5000, then revised the other $5000 and okayed a bit then ended up requesting $3000 on May 4th. My withdrawals were approved on May 4th and May 5th.

After waiting many days I had not received my withdrawals. I went to look at my ecashout and noticed there was another option with old banking information that just magically appeared. Then I checked with the payment dept and they said both withdrawals were paid to my old closed bank account! I used my new information to cash out so I have no idea what they did to screw this up.

I reached out to Gigadat since they perform the ecashout and they confirmed via email on May 9th that they received the funds back since they bounced and have sent them back to the casino. I have reached out to the casino and now they are asking me to provide a bank statement with that old account so they can investigate.

They will not confirm that they received the money back and it is not in my gaming account until I send a bank statement for that account. It is irrelevant since the account is closed and Gigadat has already confirmed they sent back the funds. They are not in my gaming account and Neon is refusing to give me any information.

Please help they are keeping $8000 of my money

Resolved

$8,000