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MyWin24 Casino - Verification problems, insist my ID card is damaged when it's not

Complaint Info
Disputed casino MyWin24 Casino
Reason Verification issues
Amount € 4000
basti233 Nordrhein-Westfalen Message
Posted on December 13, 2018


I have a big problem with because they dont accept my ID card they said it is damaged (but it is not).
I won 4000 € and requested a manual withdrawal to my bank account.

The support said to me I must send all needed documents for my verification (Bankstatement showing name and adress, ID card, Bankcard) to there mail adress [email protected]

After I send them all documents the support telled me that my ID card is damaged, so I send them again a picture of my ID (both sides) and a scan of my ID (both sides). Later that day i asked the livechat support on there site and he tells me to send the ID again.

I would be very happy if you could help me with this issue.
I send screenshots of the conversation and my documents for you to suppor­[email protected]­skg­amb­ler­ .

Thank you very much for help

Posted on December 14, 2018


Customer is suspected in fraudulent activity with a bank transfers. Made deposits via restricted in his country Payment system. De­posits were not successful. Customer provided his ID. It seems d­ama­ged. 

He has been asked to provide his Passport and payments confir­mat­ion­s. C­ustomer didn't provide requested documents.

basti233 Nordrhein-Westfalen Message
Posted on December 15, 2018

No you have my Money on account!
You must send Money.

Posted on December 18, 2018

Dear Bastian,

Please provide your passport ID and payment confirmation.

We didn't receive your deposits.

Thank you in advance.

MyWin24 casino team

Posted on December 18, 2018

Dear @basti233,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

MyWin24 Casino Complaints

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