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Delays withdrawals of 2000 euros in total


This casino has a withdrawal limit of only €700 per day.

I submitted all the documents requested on their verification page and proceeded to make my withdrawals.

After several days had passed without any progress or updates, I contacted customer support by email to ask when my withdrawal would be processed.

Instead of processing the withdrawal, they canceled it and requested an additional document, which I have now also provided. At the time of writing, I have three pending withdrawals, none of which have been processed.

Given the very low daily withdrawal limit of €700, one would reasonably expect withdrawals to be reviewed and processed on a daily basis. Instead, the casino appears to be creating unnecessary delays by repeatedly requesting additional documentation after withdrawals have already been submitted.

I would like this complaint to remain open until all three withdrawals have been fully processed and the funds have been received in my account. Based on my experience so far, I am concerned about the ongoing delays and the handling of the withdrawal process.

Disputed Casino MyLuck Casino
Amount €2000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I can confirm that I have received all of my withdrawals and that the matter can now be marked as resolved. Thank you.
User name

Dear @Casinofreak,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello,

We are pleased to inform you that the recent withdrawal requests were approved, and the winnings should already be on their way to your banking account.

Should you have any further questions or concerns, please do not hesitate to contact our support team via chat or email.

Thank you for your patience!

Best regards,
MyLuck Team

MyLuck Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $2,281
Avg. Complaint Duration 4 days
Avg. Response Time 1 day