Mark all as read

Settings

Notifications
Casino Complaints

Delays withdrawals of 2000 euros in total


This casino has a withdrawal limit of only €700 per day.

I submitted all the documents requested on their verification page and proceeded to make my withdrawals.

After several days had passed without any progress or updates, I contacted customer support by email to ask when my withdrawal would be processed.

Instead of processing the withdrawal, they canceled it and requested an additional document, which I have now also provided. At the time of writing, I have three pending withdrawals, none of which have been processed.

Given the very low daily withdrawal limit of €700, one would reasonably expect withdrawals to be reviewed and processed on a daily basis. Instead, the casino appears to be creating unnecessary delays by repeatedly requesting additional documentation after withdrawals have already been submitted.

I would like this complaint to remain open until all three withdrawals have been fully processed and the funds have been received in my account. Based on my experience so far, I am concerned about the ongoing delays and the handling of the withdrawal process.

Disputed Casino MyLuck Casino
Amount €2000

Discussion

82 hours left for Casinofreak to respond.
User name
Hello,

Thank you for reaching out.

We are currently assessing the case with the appropriate stakeholders to determine the best resolution. We will get back to you as soon as we have an update.

We appreciate your patience and understanding throughout this process.

Best regards,
MyLuck Team
User name

Dear MyLuck Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

MyLuck Casino Complaint Stats

Resolved N/A
Avg. Amount N/A
Avg. Complaint Duration N/A
Avg. Response Time N/A