AskGamblers had requested further proof regarding your play and the coupon, so I dug around a bit further. When I did this, I realized the casino website shows different terms than what we have internally. Because of this, it was decided that yes, you should be paid, but you will need to be held to the terms as printed on the website:
https://www.ragingbullcasino.com/terms.php (the coupon you used was WILD3, which you can find towards the bottom of the page in the 'Friday, Saturday and Sunday' promotion.
6. Max cashout for this coupon is 20x the deposit.
With the max cashout of 20x, this would entitle you to a max withdrawal of $2000.
This does, however, bring us back to the original issue, which is we still do not have a clear set of documents for you. I've tried to explain this to you previously--the documents you've sent in are not clear, whatsoever. I've forwarded my original email to you and until I receive the documents, I cannot proceed with your withdrawal.