Complaint #34 24Bettle Casino

More than two weeks and still no payout

By Romeo S.

9 years ago

On the 24- 07-2017 I made a withdrawal. Today it's 09-08-2017 and i still have not received the money I've won. 24bettle told me that they send the money on the 26-07-2017. Bud they did not. After many chats with the so called "support" they said that they have send the issue to a separate department. And still no email, no update what's so ever.

Disputed Casino 24Bettle Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

9 years ago

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of 24Bettle Casino where it is clearly displayed that player has opened more than one account and by his actions breached casino's terms stated above.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we recommend player to seek further assistance on the matter from the relevant regulatory body.

24Bettle Casino

• Representative

9 years ago

Dear Romeo,

we have reviewed your complaint and the past communication you have had with our customer support in regards to your requested withdrawal and your account.

It is not correct that our support informed you the winnings have been wired on the 26th July 2016. Overlooking the correspondence in the ticket number 3B7-210C67A3-0268 our support agent clearly informed you that your winnings have been made with the Non deposit FreeSpins valuable and therefor are a subject of Bonus terms detailed in term number 1.2 under "No Deposit Free Spins for non-depositors". The agent informed you the winnings per terms are limited to the maximum amount of 20 Eur to be wired when your account gets KYC verified on our end. Agent also informed you on the documents that need to be provided for the KYC verification.

During the KYC check our system as well detected that your account is connected with another player's account in 24Bettle, which is considered to be Multi-accounting and an abuse as per our general Terms and conditions that you accepted when you decided to play with us:

45. Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as “multi-accounting” and as such is strictly forbidden.
46. In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, with the intent of defrauding or cheating, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts.

You have also been informed that your account is still under the revision of our player's management on 1st August 2017 in the ticket number 09C-211342ED-027E, where nowhere is mentioning that any transfer of the winnings has been released to you.

And lastly, during this time of investigation we have proven in many points that we have more than enough reasons to block your and second connected account for abuse:

1. both accounts have the same last names
2. both accounts have been registered on the same date and with the same IP address
3. both accounts we strongly believe have registered account just to use and abuse our registration and other non deposit bonus offers

Please note that all of the proofs from our system backing up the statements made above have been sent to Askgamblers complaints, and since you have decided to run this case by them, we will kindly ask them to rule out this complaint.

Regards,

24Bettle team

24Bettle Casino Complaint Stats

Resolved 80 / 91

Avg. Amount $1,987

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

24Bettle Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 74 out of 85 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

24Bettle Casino Complaints

See all complaints for this casino

Delayed or not paid withdrawal

Hi,

I have made an withdraw on 1.9. and yet to date 10.9. I have not received it. I have send the casino all the KYC documents and got message 7.9. That the KYC process is ok and withdraw is accepted.

I have tried to contact the casino but have not gotten any answers.

I made another withdraw 7.9. And this one is still open, allthought the casino promises to handle withdraw requests in 48 hours.

Unresolved

€854

24Bettle does not pay 3006 EUR withdrawal

Hello,

I won 3006e money from 24bettle casino and made a withdrawal request on July 14, 2025.

I sent all the KYC documents they required for repatriation. They accepted my KYC document. On July 17 at 4:05 p.m, i received an email from them saying that the first part of my withdrawal has been paid and is on its way to my account, and the second part should arrive on July 24.

They said that the sum of one share is always 750€. They did not say when the remaining two would be paid. I have not received any withdrawal money to my bank account.

I've had a conversation with the casino, but they always answer that they're just looking into the matter. The casino responds very poorly to messages.

Now for two days I have sent many messages and they dont answer anymore.

Unresolved

€3,006

24bettle Condors Ltd is not paying out my fair winnings of 4646 EUR

In December 2024, I won €4,646.27 with a Champions League bet. The casino/betting company 24bettle (Condors Ltd.) decided to close my account and invent all kinds of fake excuses to avoid paying out my winnings. They closed my account and refunded my deposit. Afterward, I contacted the MGA and MADRE. After reviewing everything, the MADRE ruled in my favor and ordered them to pay out my winnings. That was on March 26, 2025. After that, the MGA also contacted them, instructing them to pay what they owe me. They still have not paid. The next step is to wait one more month for the MGA; afterward, lawyers will pursue the money. I am also trying to get my money back with your help, AskGamblers.

If you need any screenshots or any proofs, I will upload anything you need. Thank you very much.

Unresolved

€4,646

24Bettle Casino- Delayed payment 1313 EUR

I would like to write about my situation with 24bettle. I have deposited two times for 10 and 300 eur and after few days my balance was on account 1613 eur. I have made a withdrawal for 300 eur and they asked me for all documents which I sent them and my account was verified. On 7th November they send me that 300eur is confirmed and it will come in 1-2 days. I made a withdrawal also for 1313 EUR soon after that.

On 11th November I wrote them where is my withdrawals ?? On14th November came just 300 eur to my IBAN account and I received an email from them on 19th November that 300EUR should already came and the second will come in two instalments. One will come soon and second on 26th November (I have a proof of their answer). Today we are already 26th November and my second withdrawal of 1313EUR still did not come not even the "first" instalment....

I wrote them again and they still don't reply also their LIVE chat is not working. I don't know what to do so I wrote here. I'm really uncomfortable with this situation and I politely ask you to help me resolve this problem.

Unresolved

€1,313

Over 40 days delayed withdraw

I made a withdrawal request to 24Bettle casino on 19 July 2024. The withdrawal request was approved on 21 July 2024. However, even on September 2, 2024, the money has not arrived in my bank account. Below is a description of events and email communication with the casino.

After that I waited a few days and when the money didn't start coming I contacted the casino in live chat. From livechat was asked to send proof that the withdrawal has not yet arrived in my account. I sent my bank statement to the requested location.

After this, I was asked to wait until the appropriate department takes the matter into consideration.

On July 29, 2024, I received an e-mail informing me that my case has been accepted for consideration:

Your ticket has been received and has been assigned ticket number [379-2E3A64C6-0028]. Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

An agent will respond as soon as possible.

Thank you,

24Bettle Player Support

Unresolved

€620

4 days delayed payout

3 days have passed since the money from the payment did not reach my bank account, in support they write that everything has been completed on their part and cannot provide proof of payment, the account is fully verified, the bonus has long been won back, but there is no money in the bank account.please do something because they are not responding to my emails.

Resolved

€400

Casino delaying payout of 550EUR

Hi.

05-10-2023 My withdrawal was accepted, after week from that they said money was sent.

Money still did not arrive in my bank account. Today it's 35 days from the approved withdrawal of 550 EUR. If I write to the chat or to support they keep telling me things like "Please be more patient", "it's strange, money should be in your account already", and "Funds should be in your account very soon". Sorry, but I see over 70 complaints on AskGamblers about delaying withdrawal with the same problem so there is probably something wrong with their financial department and it must be resolved.

If they made a transaction it should be on my account in a maximum of 3 days, I have no unusual bank. From my side everything is ok.

So I am asking for help AskGamblers company because it's very frustrating and stressful.

Thank you

Resolved

€550

9 days withdrawal pending

I made a withdrawal of €1550 9 days ago, my withdrawal is still open.

My game account has been verified and all documents have been approved just over a week ago.

I have been in contact with the live chat several times about it and they only promise to speed things up. But 9 days is a really long time to process a withdrawal.

This has not happened at any other casino.

Resolved

€950 payout delayed

Hi!

I made a withdrawal for 950.26 euros on September 12, 2023.

It was approved quickly but I haven't received my money yet.

The casino claims that the payment has been successfully paid to me.

I don't think it's actually been paid because bank transfers these days aren't just one or two days at most.

I have provided the bank statement they requested. It shows that my bank account has not received that withdrawal.

Help me please!

Resolved

€950

Payment payout delayed

I have passed all verification but was told that I have been excluded from a sister company. As per their terms and condition even if they close your account they will pay you out but all they have been doing is stalling it’s been 2over a month and a half now and they still claim is being looked at by relevant department. Please help me get my payout.

Unresolved

$4,800