Ag Awards

Missing winning on Unibet Live casino

Complaint Info
Disputed casino Unibet Casino
Reason Missing Funds
Posted on June 10, 2014

5 days ago i was playing on Unibet Live casino.
But one winning hand was not credited to my account (the bet was according to account yhistory) a warning message appear (please contact costumer service - after hand was win. But i never got my win from Unibet.

I contacted unibet with screenshots. Unibet replied me that they technical department will investegate. two days after i didn't hear from them. I wrote again and they say they still wait for the technical department. 3 days after still nothing. I wrote - no answer. 4 days i wrote again. Unibet stop reply my e-mails.

It's really frustrating that they did not answer my last mails. I feel really cheated by unibet. It should not take them so long to investigate such a serious error.

Posted on June 6, 2014

Dear @bjs,
Any update considering your complaint?

Unibet Casino Complaints

  • 8 of 17 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 2,379 USD avg amount

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