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24Bettle Casino - Missing payout

RESOLVED
sugarbuzz64 Germany
Posted on January 20, 2018

i played at 24 bettle and won 300 euros.i requested a payout on the 30th of december.i was told the money was send out on the 3th of january.to this day today is the 17th of january i have not recieved my winnings.i get no awnsers to any emails.and when i chat with the support they tell me that they request a investigation at there finance section.this is going on for a week now.but nothing happends i dont get my winnings.300 euros is allot of money when you dont recieve your winnings.my players name there is sugarbuzz64.please help

Posted on January 23, 2018

Dear Martina,

I have picked up your case and I am looking into it with our financial department.

As soon as I have more information I will inform you here. In the meantime I will have to ask you to have a little more patience.

Thank you for understanding.

Posted on January 26, 2018

Dear Martina,

I have been informed that the 2nd attempt was done on the 18th of January and from our end it is showing as successful. Can you please inform us if you have received the funds?

Thank you.

AskGamblers
Posted on January 30, 2018

Dear @sugarbuzz64,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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