Complaint #1 Miki Casino

Payment delayed and withdrawal soon

By TATSUKI H.

4 months ago

I would like to request that the money be withdrawn as soon as possible.

PARTIES

miki.com is operated by Novi B.V., with the registered address Dr. M.J. Hugenholtzweg 25., Curacao, established under the laws of Curacao with Company Number 155510 and licensed by the Curaçao Gaming Authority to offer games of chance under license number OGL/2024/1288/0542 in accordance with the National Ordinance on Games of Chance. References in the Terms to “us”, “our,” “we” or the “the Company” are references to the relevant company who you are contracting with, as specified above. Please address all your queries to [email protected].

I used my credit card to deposit a total of 2.65 million yen on February 8th and 9th.

I did not receive any bonuses for this deposit.

I kept betting on blackjack.

In total, I bet over 60 million yen.

I bet quite a bit, and my balance is now about 15 million yen.

I requested a withdrawal multiple times. One was approved and withdrawn.

There are 12 withdrawal requests totalling 10.82 million yen. In addition, there is a balance of approximately 3.42 million yen.

However, they said they would investigate the remaining balance and made me wait a week.

My account was suddenly suspended.

I have screenshots of the withdrawal request screen, screenshots of my account balance screen, and emails from the casino.

I've been using Miki Casino since last year, but I've lost a significant amount of money.

I finally won but I can't withdraw it, so I'm in trouble.

My account has been locked.

Please help me.

Disputed Casino Miki Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Miki Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Miki Casino

• Representative

3 months ago

Dear AskGamblers Team,

Thank you for your patience in this matter.

Upon further checks we can confirm that we stand behind our decision as final and the deduction having been made due to the customer having breached our Terms and Conditions for the aforementioned reasons.

We would once again like to reiterate on the fact that we have voided all transactions related to the card in question and returned back the amount for the deposits that were made.

Should any further information be needed, please note that we would be happy to provide details and insight directly to the AskGamblers team if needed.

Miki Team

TH1124

• Japan

3 months ago

Dear AskGamblers Team,

It's been a week since I submitted a lot of additional documents, but I still haven't heard anything.

When I sent email to Miki casino, they respond very slowly.

All they can say is that they are waiting for a response from the relevant department. There has been no progress.

I submitted important documents, but the response was rude.

Miki casino is postponing payments

TH1124

• Japan

3 months ago

Sorry, I missed.

Dear Ask gamblers team,

Please contact Miki Casino so they can reply.

I was asked by Miki Casino to submit a lot of documents.

I have not received any replies from Miki Casino on your website or to my email address.

Miki Casino Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 14 days

Avg. Response Time 4 days