My deposit withheld and account locked

Hello

I made some deposits on this website after providing my passport copy and address in form of my water bill. I lost my initial deposits, no issues. Then the last deposit of £5000 I made is being withheld with no reason provided to me and no timeline of when I will get it back, the account is frozen for deposits, withdrawals or to make bets. Its my own money and not winnings, and having checked the gambling commission website, I believe they can't do this. Main reason for wanting to withdraw the deposit and close the account is red flag that after the deposit they asked for my debit card details in full. Usually some numbers at front and pin-code should be covered and this is what I sent them so they have record of the card I used for my deposit. They further asked for access to my bank account via a website, I don't trust this and will not give them access to my bank account. I don't believe I need to when only wanting to withdraw my own deposit and close the account as there is no question of affordability and/or player safety concerns from their side. After they locked my account, I actually received an email from their CS team to say I can withdraw the funds and they would then close the account, when I went to do this, I saw that they still had still restricted access to my funds and when I queried this they wrote back saying they changed their minds and management wanted to review my account. Again, no reason was given for this reverse in decision or an actual reason why they are holding my own deposit. Please see below emails regarding this.

I just want my own money back, I don't believe they can legally hold onto it especially with no reason given or timeline of when they will allow me to do this, its not winnings but my own funds for which I have sent them debit card and I was verified with passport and address already. I'm not giving anyone access to my bank account via a website I don't trust. I have sent them many emails asking for my money only to get the same generic response: your account is under review and we can't provide a time-frame but we'll be in touch. BTW, I have since checked and won a sportsbet on their of £64.91, I'm not sure if they can hold onto this, I'm really not bothered, I just want my own money back and the account closed.

Please can you help, much appreciated.

Kind regards

Reza

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Hey Reza,

Thanks for reaching out again, we see since the initial status update that Management has made the decision to restrict the account again until their review is finalized, before they will look at your funds.

We apologize on the confusion being caused here, but with this response we received. We can confirm they are currently in the review process for you.

Rest assured that any additional steps will be communicated to you. We kindly ask that you keep an eye on your email for updates.

All the best now,

The Midnite Team

On Mon, Jul 07, 2025 at 12:51 PM, < personal information removed >wrote:

Hi, it still wont let me withdraw my money. Please can you set to withdraw as below and let me know. I will let you know once I have withdrawn my £5000 so you can close the account. Thanks, Reza

Hey Reza

Kindly note that the account has been set to withdraw only and you welcome to withdraw your balance at anytime. Once this has been done, we will then close the account for you as requested.

​All the best now,

The Midnite Team