Complaint #1 Miami Jackpots Casino

Contact & withdrawal problem

By Pelivaari

3 years ago

I play Miami Jackpots casino. And won. I sent document what they ask. They promice that it take 12h that they check it. But nothing hapend. I try take contact them with chat and email now three days. But anybody not answer. In chat read that it take few min that somebody answer. But no nothing hapend. I want make whitdraval but it is not possible. What I can do and where I have to take contact that somebody answers

Disputed Casino Miami Jackpots Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Pelivaari

3 years ago

This can close. Everyrhink is okay now. Very ling answers time and paying time. But now it is ok

AskGamblers

• Support Team

3 years ago

Dear Miami Jackpots Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Pelivaari

3 years ago

Now they ansvered. They said that they do not have live chat. They answers when they have time. Now it take over 48hours. They accepted My document. Now I wait when they pay My winnings. They said that it take few hours. But this is not true. It take already 24 hours

Miami Jackpots Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $715

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Miami Jackpots Casino Complaints

See all complaints for this casino

Unable to withdraw for over 10 days and no response from casino

I have been trying to withdraw my money for well over a week. I sent the verification documents they requested and had an automated email when they had been approved, but this was after I’d sent an email asking when verification would be done because it had passed the 48hr time.

I then tried again to withdraw my money but I was being asked for more verification, but it didn’t state what. Eventually I had one response from someone on the live chat on the 11th asking for an extra piece I hadn’t previously been asked for so I immediately uploaded that too.

It’s now the 14th - I’ve sent 5 emails since the 6th, not a single one has been responded to. That one live chat received a response but that immediately closed that ticket so I have had to raise more since and no one has responded to those either.

I can’t withdraw my money until this is sorted but I can’t speak to anyone to sort it.

Unresolved

£1,150