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Game took money but not loading hands


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By AlexLs7
10 months ago
Message on forum

I've been playing first person blackjack and all of sudden the game deal the cards but the options what to do like hit/stand etc they weren't working.

It's now been 1 week already since it happened, my money was blocked, all this time lost and me chasing my money. I don't know how long this will take as they can't even give me a timeframe. So maybe weeks/months.

(I couldn't upload the screenshots, but I'm going to email you straight away).

Disputed Casino Mega Riches Casino
Amount £400

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Good evening,

Thanks God for that, it's been such a long time since it happen

I do confirm that upon checking my account the 400£ are now available in my balance

Many thanks Megariches and of course AskGamblers
User name
Hi @AlexLs7,

We have received communication regarding the outcome of your case,

The team have confirmed the missing win of 400 GBP has been credited to your Gaming account,

We sincerely apologise for the delay in regard to this case, however we hope that this has solved the issue for you.

We truly appreciate your patience and cooperation throughout this process.

Best regards,
Team Mega Riches
User name loyalty-level-2
Hi,

I'm waiting, no need your excuses

Just reply when you have updates please

Mega Riches Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $542
Avg. Complaint Duration 7 days
Avg. Response Time 1 day