Game took money but not loading hands

I've been playing first person blackjack and all of sudden the game deal the cards but the options what to do like hit/stand etc they weren't working.

It's now been 1 week already since it happened, my money was blocked, all this time lost and me chasing my money. I don't know how long this will take as they can't even give me a timeframe. So maybe weeks/months.

(I couldn't upload the screenshots, but I'm going to email you straight away).