My account was disconnected from betting

Hello

I played in this casino, made deposits.

On the 3rd deposit I managed to wager the bonus.

After that I asked the support if I had wagered the bonus and they confirmed that yes, everything was fine, the bonus was wagered. Then I decided to clarify what was required to withdraw funds and they answered that I needed to go through verification. I immediately sent documents for verification, they told me that verification usually takes several hours.

While the documents were being verified, I decided to continue playing, but the casino limited me for the game. Now I can't make a single bet in any slot.

Of course, I still haven't received an answer about verifying my account. My bets are still limited and I can't even continue playing. And the support never answered me what the reason was and how long this would continue.