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Account closed 50EUR inside


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By Timo J.
10 months ago
Message on forum

I tried to login my account just to find out it's disabled. I haven't received any information about it. I won some funds with no deposit free spins, wagered it in slots, made a 20€ deposit via Skrill, wagered it in sports to be able to withdraw 50EUR which is the max amount for no deposit free spins. Now my account is blocked. I'm asking AskGamblers help to get my funds.

Disputed Casino Lucky Friends Casino
Amount €50

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Issue is resolved. Thank you both.
User name

Dear @Mandindo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Mandindo,

We hope this message finds you well.

We would like to inform you that your balance of €50 has been refunded in full to your Skrill account. Kindly confirm receipt at your earliest convenience.

Please note that your account will remain permanently closed in line with our internal security protocols. While we are unable to disclose further details, this decision is final and made in accordance with our terms and conditions.

Should you require any further clarification, feel free to contact us. However, on behalf of Lucky Friends, we consider this complaint resolved and closed in full.

Best regards,
Lucky Friends
Customer Support

Lucky Friends Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $58
Avg. Complaint Duration 8 days
Avg. Response Time 1 day