Complaint #4 LuckyChoo Casino

Lucky Choo Casino - No withdrawal and no communication

By German_HighRoller

1 year ago

Message on forum

It's now the 7th day without withdrawal and without any information.

If you are lucky you will get a standard feedback by live chat. (No any feedback by mail at all)

The standard feedback the first days (if I was able to catch someone in live chat) was like "our financial department is working on it"

The current feedback is 3rd party provider is not cooperating. Which I heard the first time in my gambling history.

And now there is no any further feedback or communication possible.

Disputed Casino LuckyChoo Casino

Reason Delayed payment

Amount €1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear LuckyChoo Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

German_HighRoller

1 year ago

Hello,

there is one withdrawl pending of 1,000 €

Rgds

AskGamblers

• Support Team

1 year ago

Dear @German_HighRoller,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

LuckyChoo Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $1,030

Avg. Complaint Duration N/A

Avg. Response Time N/A