Complaint #1
Lucky Bits Vegas Casino
Unjust Account Closure and Seizure of 1400sc Referral Prize
3 weeks ago
I am a fully KYC-verified user of the company's platform, Lucky Bits Vegas. During the recent monthly referral leaderboard promotion, I fairly and organically earned 1st place, which carries a prize of 1,400 SC ($1,400 value).
After I contacted support regarding technical tracking issues on the leaderboard, a representative from the Fraud, Risk and Payments Team permanently closed my account and voided my earnings, citing Sections 3 and 4 of the terms (implied referral/account fraud).
I have provided absolute, verifiable proof to the company that 100% of my traffic came from a single, organic, public post on my subreddit (https://www.reddit.com/r/CasinoFreebies/s/uEhGXACyxh) and (https://www.reddit.com/r/CasinoFreebies/s/75sEONlYzC). I do not own multiple accounts, and I have no control over the individual purchasing behaviors or locations of independent public users who clicked my link. The company has refused to audit this proof, arbitrarily seizing my legally earned promotional prize.
Desired Resolution:
Full reinstatement of my account and the immediate payout of my 1,400 SC leaderboard prize.
I would like to add in, Lucky Bits Vegas is owned and operated by High 5 Casino LLC
After I contacted support regarding technical tracking issues on the leaderboard, a representative from the Fraud, Risk and Payments Team permanently closed my account and voided my earnings, citing Sections 3 and 4 of the terms (implied referral/account fraud).
I have provided absolute, verifiable proof to the company that 100% of my traffic came from a single, organic, public post on my subreddit (https://www.reddit.com/r/CasinoFreebies/s/uEhGXACyxh) and (https://www.reddit.com/r/CasinoFreebies/s/75sEONlYzC). I do not own multiple accounts, and I have no control over the individual purchasing behaviors or locations of independent public users who clicked my link. The company has refused to audit this proof, arbitrarily seizing my legally earned promotional prize.
Desired Resolution:
Full reinstatement of my account and the immediate payout of my 1,400 SC leaderboard prize.
I would like to add in, Lucky Bits Vegas is owned and operated by High 5 Casino LLC
so they paid me for second place (500sc) which is completely unfair because of the 3 days I was banned anyone who signed up with my link would have been uncounted for, also another user went from 2nd place at 10 referrals to 15 within the last 2 hours of the contest and I don't think they bothered investigating them... not even I was able to climb the leaderboard that quickly.
I sent an email to LBV and attached that email as an image.
but I'm not sure if this case would be considered resolved or not yet.
I sent an email to LBV and attached that email as an image.
but I'm not sure if this case would be considered resolved or not yet.
they're also accusing me of attempting to create multiple accounts which is 100% not true ive only ever had the one which they banned, now unbanned, and used Google to login. but the leaderboard ends tomorrow and they have me as unranked.
Lucky Bits Vegas Casino Complaint Stats
Resolved
0 / 1
Avg. Amount
$1,400
Avg. Complaint Duration
N/A
Avg. Response Time
N/A
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