Impossible to close account

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear AskGamblers,
We can confirm that the player’s account has now been successfully excluded in accordance with our policies. The player has also been notified directly regarding this action.
We’d like to clarify that the player reached out to our Responsible Gaming team via email. In line with our Terms & Conditions, there is a specified handling timeframe for such requests, which we have followed. The account is currently excluded, and the Player has been notified.
All actions taken have been in accordance with our established rules and procedures, which were accepted by the Player upon registration.

Kind regards,
LuckNation Team

They closed my account, took around 3 weeks and i would say 30 emails.

Dear all,

This complaint has been reopened as per LuckNation Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.