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Delays payments like their sister sites


This site is delaying payments to make customers gamble all their wins away.

Now, when I closed my account and am still waiting for the withdrawal to be done, it has been "reviewed " in 9 days? Terms and conditions say 3. I get an answer that the relevant department has reviewed it, but now it's reviewed for payout also. This is unacceptable.

They also refuse to delete my account totally. I dont want my details left in their hands, but they refuse.

My withdrawal has been pending since the 30th of June.

It's not fair to customers to act like this.

Disputed Casino Lolo Casino
Amount €1000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
They payed out 1000 eur but delayed the process so the other 1500 eur was gambled away
User name

Dear @colatjejen89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name loyalty-level-1
I really hope the department shape up and befinner to follow the time frame

Lolo Casino Complaint Stats

Resolved 1 / 1
Avg. Amount $1,139
Avg. Complaint Duration 4 days
Avg. Response Time 1 day