Complaint #20 Lemon Casino

Casino not responding to my request to close account

By Siw-Hege B.

1 week ago

I opened an account at Lemon Casino 15.september. I made several deposits, unfortunately i have gambling problems and i quickly decided i needed to close my account. I sent an email to the adresse the casino has under «responsible gambling», see screenshot. I clearly stated that I have gambling problems and i needed to close the account. The casino did not answer me, my account was kept open and because i have serious problems i kept depositing. I sent another email today to their email support adresse, but still no answers. Please! I need help to Get the account closed and i would like refund for at least part of the money I deposited since the first email I sent on tuesday. I deposited a lot, but would like a refund of 2500 EUR.

Disputed Casino Lemon Casino

Reason Self-exclusion

Amount €2500

Discussion

AskGamblers

• Support Team

20 hours ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

siw82

• Norway • 1 reviews

22 hours ago

Dear AskGamblers team

I would like to inform you that the refund is received and this case is now resolved.
Thank you Lemon Casino for resolving this issue fast.

Regards

siw82

• Norway • 1 reviews

1 day ago

I did not Get a confirmation yet that the refund is transferred, as stated I Will update this complaint as soon as i receive the money.

Regards

siw82

• Norway • 1 reviews

4 days ago

Hello!

Thank you very much. I replied to the email you sent to my email adresse with my details and i Will update the complaint as soon as the money is received.

Regards

Lemon Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $1,421

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Lemon Casino Complaints

See all complaints for this casino

Confiscated my deposits and winnings and blocked my account

I am submitting a complaint against Lemon Casino (https://lemoncasino11.io) regarding confiscation of my funds and permanent account suspension.

Due to technical issues with my own payment card, I made several deposits from my husband’s bank account. All deposits were fully accepted and processed by the casino without any warnings or restrictions.

I was allowed to play normally, and as a result I won 399 PLN.

After requesting a withdrawal, Lemon Casino:blocked my account, confiscated both my deposits and winnings, explicitly stated that their decision is final and they will not respond to further communication.

The operator accepted the deposits but later used them as a reason to deny withdrawal. I consider this unfair and selective enforcement of their Terms and Conditions, and it violates basic principles of fair gaming.

I request that Lemon Casino either:

Pays my legitimate winnings (399 PLN), or Refunds all accepted deposits.

I can provide all supporting documentation, including:

Email from Lemon Casino confirming account suspension and confiscation,

Screenshots of blocked account,

Proof of deposits from my husband’s bank account,

History of unanswered emails to Lemon Casino.

Attachments / Evidence to upload (PRIVATE – moderators see, public does not):

Email from Lemon Casino with “final decision”

Screenshot of blocked account

1–2 confirmations of deposits

Screenshots showing lack of response from Lemon Casino

Resolved