For the twelfth day, I have not been able to receive my winnings in the amount of 500 thousand rubles (5,500 dollars)
Every day they feed me with promises, referring to the fact that the payment is being verified and its term was initially 48 hours, and as they expired. then it became unregulated at all. They say that this is done for my own safety.
Prehistory: On February 9, I deposited 40 thousand rubles (450 dollars), and played without bonuses, in three providers, no limit, pragma,t, and endorphina, only 3-5 slots.
There is nothing to check there, well, and if you need to, then this can be done in a matter of minutes. But not 12 days. In all the years of playing in this casino. This is the first time I have seen such an attitude.
I have VIP status, I have been fully verified for a long time, a long history of large deposits and payments, and there have been no problems until this day. No additional requirements were made to me, the account is not blocked, in communication with support no one explained anything, they said to wait. but! reasonable deadlines have already passed and they do not name the end of these verification deadlines! and accordingly the deadlines for paying out my winnings!
I demand that the verification of my account be completed and my winnings be paid out!
